Honey Jane Arevalo

 Honey Jane RINGIA - Arevalo Block 4 Lot 108, Deca Homes Phase 2 Dumlog, Talisay City, Cebu, Philippines 6045-Mobile #:- /- A) Personal Background Age: 30 years old Birthday: May 18, 1986 B) Educational Background 2007 – Bachelor of Science in Nursing. Xavier University-Ateneo de Cagayan, Cagayan de Oro City, Philippines Dean’s Lister -) Graduated last March 2007 2003 - Secondary Education. Xavier University High School, Cagayan de Oro City, Philippines 3rd Honorable Mention -) Graduated Last March 2003 1999 – Primary Education. Lourdes College Grade School, Cagayan de Oro City, Philippines Consistent Honor Student (1993 – 1999) Beadle of the Year Loyalty Awardee Graduated Last March 1993 C) Work/Training Experience 2017 – Customer Care Administrator Iconex LLC 12th floor TGU tower, IT Park, Lahug, Cebu City Software: Microsoft Office Applications, Infor M3 system Responsibilities include but, are not limited to the following: Handles team members and address escalations Provide training and coaching to representatives Monitor rep’s performance and provide feedback to manager Provide customer support to internal and external customers. Via email and phone February 2012 – 2017– Support Operations Analyst (Supervisory level) NCR Cebu Development Center / Iconex LLC 5th flr. Ebloc Tower 1, IT Park, Lahug, Cebu City Consistent Team Performer, Awarded as Top Performer for 2015/2016 Responsibilities include but, are not limited to the following: Has accountability for ensuring that assigned accounts are being properly serviced by NCR in a manner that reflects NCR Consumables’ commitment to delivering high quality products and services. Provides excellent customer service, administrative and back office support to Account managers and external customers thru email and phone. Monitor and maintain all account details and contracts (either electronic or hard copy binder) for all customers are up- to-date and arranged in an organized fashion.  Manage account receivables that are outstanding to ensure that orders are not withheld and to reduce Debt Relief Orders (DRO) and Long Overdue Accounts Receivables (LOAR). Facilitate custom and stock orders thus, ensuring that agreement forms are signed, item number is created, pricing is approved and added to the customer’s contract prior to processing orders. Monitors custom inventory levels to ensure that they are in acceptable levels and work directly with Sales, Manufacturing and Pricing to resolve day-to-day operations involving buy-out programs, product quality or pricing discrepancies. Actively promotes the smooth transition of accounts and orders to eCommerce (NOL or EDI) Works with the Customer Service Center, Marketing, Pricing, Manufacturing, Sales and Area Sales Directors to ensure total customer care is provided in a timely respectful and tactful approach either via email and phone. Gives and receives feedback to and from the customer, Sales and NCR managers, colleagues and Sales Operations in a continuous effort to meet the customer's business needs. May 2011 – Feb 2012 - Customer Care Associate and Order Entry Specialist NCR Cebu Development Center / Iconex LLC 5th flr. Ebloc Tower, IT Park, Lahug, Cebu City Responsibilities include but, are not limited to the following: Handles phone calls and emails for incoming customer requests and orders Works directly with customers and sales teams to create the complete customer order and address order/ account specific requests. Handles order cancellations, item updates and shipping requests and acknowledge specified orders. Responds to customer inquiries regarding delivery and expedition of orders Works with customers and sales team to resolve price differences on invoice. Provides customers with key or required information for orders and the contracts. Dec 2008 – Nov 2010 - Customer Care and Sales Specialist (Sprint Account) Convergys Philippines Corporation Paseo Arcenas, Banawa Hills, Cebu City Software: SView application, Soft Phone processes Responsibilities include but, are not limited to the following: Handles phone inbound calls for customer inquiries regarding their account and service details, available products and services and process requests to avail of company promotions. Assists in activating phone service and does upselling for additional products as upgrade. Handles billing related concerns, provide credit for customer satisfaction when necessary and provide retention offers. Address customer complaints and resolve issues the soonest time possible. February 2008 – August 2008 – Emergency Room Staff Nurse and Reliever Emergency Room / Hospital Ward Sabal Hospital Incorporated, Cagayan de Oro City D) Other Qualifications & Skills Excellent customer service and administrative skills Able to work under pressure and deadlines Able to work independently or with a team With Excellent Communication, Teaching and Writing Skills With Good Leadership and Team/ Project Management Skills Knowledgeable in Basic Life Support, Medical and Nursing Interventions Has keen attention to details E) References Available when Requested