Honey Abuan

HONEY LUIJAY ABUAN VIRTUAL ASSISTANT CONTACT --Linao Minglanilla Cebu, Philippines EDUCATION Secondary University of the Visayas- College University of the Visayas 2015 - 2018 ABOUT ME I’m Honey, a proud mother of three with hands-on experience in customer service and real estate. Experienced professional with a diverse background in customer service, real estate management, and transaction coordination. Skilled in building relationships, managing complex deals, and ensuring smooth operations. I’m looking to leverage my expertise in property transactions and client support to contribute to a dynamic team where I can continue to grow and make an impact. WORK EXPERIENCE CUSTOMER SERVICE REP EXPEDIA - HOTELS | AIRLINES | CARS Helped customers with hotel, airline, and car rental bookings, changes, and cancellations. Resolved booking issues and worked with partners to find quick solutions. Managed a high volume of inquiries while keeping customers happy and informed. Consistently hit targets for response time and customer satisfaction. LEAD MANAGER | REAL ESTATE EXCELLENCE REALTY SKILLS General Admin Marketing Management Disposition Management Transaction Coordination Customer Service Social Media Management 2019 - 2020 2021 - 2022 Reached out to property owners to gauge interest in selling their properties. Built and maintained relationships with potential sellers. Managed lead follow-ups and tracked responses to identify viable opportunities. Ensured smooth communication between property owners and the sales team. DISPOSITION | TRANSACTION COORDINATOR CNM HOUSING SOL. | REAL ESTATE 2022 - 2023 Sold properties to buyers, including realtors, agents, brokers, and investors. Handled all paperwork, contracts, and documentation for each transaction. Managed the entire escrow process from opening to closing, ensuring smooth and timely deals. Coordinated with all parties to keep transactions on track and meet deadlines. SUPPORT AMBASSADOR AIRBNB - Assisted hosts and guests with booking issues, cancellations, and account support. Resolved disputes and provided solutions to ensure positive experiences on the platform. Handled a high volume of inquiries while maintaining excellent customer service. Collaborated with teams to address complex issues and improve support processes.