Honesto A. Catindig

HONESTO A. CATINDIG Rockstar Virtual Assistant & Customer Service Representative, Writer, Graphic Artist Home Address: Unit D3I The Wellington Courtyard Condominium Mayor’s Drive, Kaybagal South, Tagaytay City, Philippines 4120 Contact No. : - (mobile) Email Address: -or- Skype ID: HCat200 LinkedIn::https://ph.linkedin.com/in/honesto-catindig-60a8a958 Upwork: https://www.upwork.com/o/profiles/users/_~01e5274b065173e162/ Facebook:https://www.facebook.com/hcat200 Educational Background CollegeUniversity of Santo Tomas1982 – 1986 BFA Major in Advertising 4th Year Undergraduate High SchoolLourdes School, Q.C.1978 – 1982 ElementaryLourdes School, Q.C.1972 – 1978 Special Courses / Seminars Taken: Project ManagementTraining & Scholarship Dept./December 4, 2008 - GSISDecember 5, 2008 Data Analysis andTraining & Scholarship Dept./November 26, 2008 - InterpretationGSISNovember 28, 2008 Completed Staff WorkTraining & Scholarship Dept./August 26, 2008 - (CSW)GSISAugust 28, 2008 User Training onITSG / GSISJune 12, 2008 - SAP-ILMAAAMS and FISJune 13, 2008 User Training onITSG / GSISJune 5, 2008 - MMIS-RIVJune 6, 2008 Seminar and Drill onHRDD / GSISMarch 27, 2007 - Emergency PreparednessMarch 29, 2007 and Management Strategic Directions for Board of Trustees / Ofc ofJanuary 25, 2007 an Excelling Organizationthe Corp. Secretary / GSIS Web Page Dev’t. Asian Institute of Management October 1996 Aldus Freehand Ateneo Professional Schools November 1993 Computer ConceptsAteneo Professional SchoolsMay – July 1991 Organizations / Awards / Honors ElementaryConsistent honor student belonging to top 10% of the class. High SchoolPerforming Arts Club Member Track & Field Training Pool Member CollegeCollege of Architecture & Fine Arts Spelling Bee Champion (1982) Atelier Spelling Team Member (1982 – 1986) Atelier Spelling Team Captain (1986) Civil Service Professional Eligibility (85.95% rating) Professional Experience I. Museum Hack (New York City, USA) – Jan 2014 to Present General Virtual Assistant Works with management. General customer service. Responsible for customer online bookings. Email and chat support. Social media support (Facebook and Instagram). Admin and back office support. Preparation of payroll. Invoicing. Coordination of strategic partnerships. Researches, spreadsheets. Other tasks that may be assigned from time to time. II. Philippine Newtown Global Solutions – Feb 2013 to Aug 2013 POC/Team Lead – Outbound Sales (Reverse Mortgage – US Account) Provides guidance and leadership to team members. Monitors daily performance of team members. Provides training as needed. Makes scripts to help team members meet KPI’s. Team Lead – Outbound Sales (Survey – UK Account) Provides guidance and leadership to team members. Monitors daily performance of team members. Provides training as needed. Makes scripts to help team members meet KPI’s. III. Net Search Media Ltd. – Jan 2012 to May 2012 Team Lead – Outbound Sales (SEO – UK Account) Sell product packages to new customers. One of the top sellers. Performs other tasks as assigned from time to time by Operations Manager. IV. Sitel Philippines – June 2011 to Nov 2011 Outbound Sales Representative Provides customer service and support to customers and sell individual products and packages to new and existing customers. One of the top sellers. V. President Diosdado P. Macapagal Museum and Library – May to September 2009 (Special Project – Freelance) Assistant Researcher and Documentor Does research and other tasks as assigned from time to time by Head Writer/Researcher and Curator VI. Government Service Insurance System (GSIS) – October 2006 to April 2009 Private Secretary III Reports directly to the Chief of Staff of one of the Board Members. Writes newspaper articles, press releases, internal and external correspondence. Does research and other tasks as assigned from time to time. VII. Convergys Corporation – March 2006 to September 2006 Inbound Customer Care Representative Receives customer complaints and resolves them in accordance to metrics given by the client. Upsells client’s products and services to customers. VIII. Basso Electronics Int’l Ltd. – February 2000 to July 2001 Advertising Consultant IX. Oriental & Motolite Corporation – February 1996 to July 1999 Advertising Consultant Conceptualizes and implements the company’s advertising and promotional material requirements. Sources out and negotiates with suppliers who will be responsible for the production of said advertising and promotional material requirements. Acts as media buyer in various advertising media for direct ad placements. Writes feature articles for newsletter, press releases, correspondence, ad copy, etc. for internal and external use. Assists in the preparation and logistical planning of various special events, e.g. sales conferences, sports events, etc. Assists the Product Development Dept. in the conceptualization and implementation of its design requirements, especially those concerning product aesthetics. Collaborates with the company’s advertising agencies in the conceptualization and implementation of materials for major advertising and promotional campaigns. Evaluates proposals received by the department and recommends those that are deemed beneficial to the company. Assists in the preparation and logistical planning of the company’s participation in exhibits and trade shows. Conducts research, surveys, etc., as assigned from time to time. Skills Proficiency in desktop publishing programs like Macromedia Freehand, Pagemaker, Photoshop and CorelDraw. Proficiency in other programs like MSWord, Excel and PowerPoint. Google Drive, Google Docs, Google Sheets Harvest, Mailchimp, Groove, Wordpress, Justworks, When I Work, iDoneThis, Toggl, Slack Above average spoken and written English communication skills. Knowledge in art direction, print production and photography. Audio-visual material production skills, including writing and editing. Knowledge in the development of marketing, advertising and media plans and strategies. Character References Ms. Gwen F. RodriguezAdv. & Comm. Manager- Puregold Price Club Tabacalera Bldg., Romualdez St., Manila Philippines Ms. Ma. Theresa C.Chief –of-Staff- GatchalianOffice of Trustee Alejandro Roces Government Service Insurance System Reclamation Area, Roxas Blvd., Pasay City, Philippines Ms. Nadia AlcideCEO- Simply Sociable LLC. Florida, USA Mr. Mark KennedyExperience Consultingmarkwilliamkennedy@ Creative Producergmail.com Museum Hack LLC. New York City, NY, USA Ms. Tracy SaemanVirtual Assistant- Seattle, Washington State USA Ms. Angel SpeagleVirtual Assistant- Hickory, North-USA