Homero Munguia Salgado
Address:
Volcanes 4803 ED 11
DEPTO 203
Los Volcanes (FOVISSTE)
22105 Tijuana B.C. Mex.
Telephone:-
Mobile:-
E-mail:-
July 12, 2018
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company
success.
Excellent communication skills and the ability to quickly learn new concepts and skills.
Core Strengths
Customer service expert
Fluent English and
Spanish
Touch typing, QWERTY
keyboard
Tech Support Agent
Internet Knowledge
Accomplishments
Customer Assistance
•
Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
Customer Service
•
Researched and rapidly resolved client conflicts to prevent loss of customer accounts.
Database Maintenance
•
Assisted in the managing of the company database by verifying, editing and modifying members’ information
as needed.
•
Review or update web page content or links in a timely manner, using appropriate tools.
•
Test issues such as system integration, performance, and system security on a regular schedule or after any
major program modifications.
Work Experience
Customer Service/Interpreter
From Sept. 2016 to May 2018 Human Quality
– Monterey, N.L.
Provided interpretation services for a work at home based position. Recent experience includes consecutive
interpration (CI).
Customer Service/Interpreter
From December 2015 to July 2016 SoluCenter International
– Tijuana, B.C.
Provided interpretation services at SoluCenter International. Recent experience includes consecutive interpration (CI).
Sales Representative
October 2015 to December 2015 Telvista
– Tijuana, B.C.
Recommend and help customers select merchandise based on their needs. Verify that information in our network
system is up to date and accurate.
Customer Service/Coach Relations Representative
April 2014 to October 2015 Confie – Tijuana, B.C.
Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and
appropriate information in response to customer inquiries.
Alarm Monitoring Operator
November 2011 to April 2014 Protek
Sonic – Tijuana, B.C.
Prevented customer account loses by using awareness, attention to detail and integrity. Worked under strict
policies/timeframes and responded to service requests and emergency call-outs, when needed. Experience with
Centurion dispatching system dispatching police units on emergency calls.
Maintenance
January 2008 to October 2011 Peluqueria
Arce – Tijuana, B.C.
Handled basic repairs, including constant repainting after vandalism spray painting. Painted four different locations for
the barber.
Assistant Painter
January 2003 to December 2007 Limon
Painting – Rosarito, B.C.
Coordinated and completed ongoing routing painting of the exterior and interior properties.
Telephone/Alarm Installation Technician
March 1998 to March 1999
Hoffcom.Inc – Azusa, California
Installed Comdial Telephone and WHAM alarm systems, including pulling wire.
Educational Background
Technician Certification: Telecommunications, 1993
Associated Technical College – Los Angeles, California, USA
G.E.D General Education, 1992
