Homer Montesclaros

🌟 Experienced BPO Professional with 12 Years of Expertise 🌟

Hello, and welcome to my profile! With over a decade of dedicated service in the Business Process Outsourcing (BPO) industry, I bring a wealth of knowledge and skills to the table. Here's a glimpse of my extensive background:

🏦 Banking Expertise: I've spent a solid 10 years in the banking sector, working with prestigious institutions like JP Morgan Chase and Citibank. My roles have covered a wide range, from customer service excellence to leadership responsibilities.

🤝 Customer Service & Leadership: Throughout my career, I've excelled in customer service roles, delivering top-notch assistance to clients. Moreover, I've honed my leadership skills as a Team Leader at Convergys, where I also assisted in training new team members. At JP Morgan Chase, I took on the role of a Peer Coach, helping colleagues reach their full potential.

💼 Best Buy & Geek Squad: I bring 2 years of experience in providing exceptional customer service as part of the Best Buy/Geek Squad team. My dedication to customer satisfaction has always been a driving force in my career.

🚀 Onboarding Specialist & Appointment Setter: I have a brief but impactful experience as an Onboarding Specialist and Appointment Setter, where I streamlined processes and ensured clients received a seamless experience.

I'm excited to bring this wealth of experience to your project. Whether you need assistance with customer service, leadership, or process improvement, I'm here to deliver results that exceed expectations.

Let's connect and discuss how I can contribute to your project's success!