Holy Marie Charm Insoy Castijon

Hello and welcome! I’m Holy Marie Charm Castijon, a results-driven Sales and Customer Service Professional with over 7 years of experience supporting high-volume operations and delivering exceptional client experiences. I specialize in driving efficiency, improving customer satisfaction, and supporting revenue-focused initiatives through structured processes and proactive execution.

With a strong background in fast-paced BPO and sales environments, I bring a balance of operational discipline, customer empathy, and performance accountability—ensuring every task contributes to business growth.

I am a high-performing and detail-oriented professional with proven experience in team leadership, customer support, and administrative operations. Having handled international accounts and worked in leadership roles, I am skilled in managing workflows, supporting teams, and maintaining service excellence under pressure.

I am known for my fast-learning ability, adaptability, and ownership mindset, consistently stepping up to challenges and delivering results with minimal supervision.

✔ Sales & Customer Support Excellence – Handling inquiries, resolving issues, and improving customer satisfaction

✔ Administrative & Operational Support – Keeping processes organized, efficient, and scalable

✔ CRM & Data Management – Maintaining accurate records and tracking performance metrics

✔ Email & Calendar Management – Ensuring smooth communication and scheduling

✔ Lead Generation & Prospecting Support – Assisting in building and nurturing sales pipelines

✔ Document Editing & Reporting – Creating clear, professional, and structured outputs

✔ Appointment Setting & Coordination – Managing schedules and client touchpoints effectively

✔ Technical & Customer Assistance – Providing clear, solution-oriented communication

✔ 7+ Years of Industry Experience – Proven track record in sales and customer service environments

✔ Leadership Exposure – Experience as a Team Lead and OIC, supporting team performance and operations

✔ Strong Communication Skills – Professional, clear, and client-focused interaction

✔ Detail-Oriented & Reliable – Consistently delivers accurate, high-quality work

✔ Tech-Savvy Execution – Proficient in Google Workspace, Microsoft Office, and CRM tools

✔ Flexible & Committed – Able to adapt to EST hours and dynamic business needs

✔ Results-Oriented Mindset – Focused on efficiency, productivity, and measurable outcomes

If you’re looking for someone who can support your operations, enhance customer experience, and contribute to your business growth, I’m ready to deliver.

Send me a message, and let’s discuss how I can help you achieve your goals.

Let’s get to work!