Curriculum Vitae
Personal
Information
Name:
Telephone:
Email:
Education
University
Holmer Rodriguez Cuarezma
(--
2006 – 2010 Law Bachelor degree.
Graduated
Institution: Universidad Centroamericana (UCA) - Managua, Nicaragua
Languages
Spanish: Advanced level (Native)
English: Avanced level
Work
Experience:
● Achieve Test Prep
November 2019 - Current job
Business Office Representative - Sales Support
Main tasks completed:
- Soft sales of online courses offered by the company
- Customer service cases follow up
- Various back office tasks
● Accedo Technologies
February 2015 - August 2019
Employee Relations Officer – Human Resources Services
Main task completed
- Management and follow up of active employees and employee’s attrition records
- Coordination of corrective action processes
- Coordination of performance improvement processes
- Coordination and execution of employee’s employment termination (resignations
and dismissals)
- Revision and update of disciplinary and performance oriented policies
- Attention and management of complaints and feedback by the production staff and
support areas
- Management of inactive employees historical data base
- Support in selection and recruitment activities and interviews for new hires
- Support to the organization and development team for internal promotions
- Support for the human resources team activities
● Accedo Technologies
July 2013 – January 2015
Operations Team Leader
Main task completed
- Management of a BPO operations team with performance metrics based on
productivity and service level (attendance, login hours, etc.)
- Management and schedule assignment
- Attention to inquiries and / or support to agents in the production floor
- Follow up and resolution to escalated cases from agents in the production floor
- Revision of any KPI that might affect agent’s performance bonus
- Revision of monthly payroll deductions
● Accedo Technologies
September 2012 – June 2013
Bilingual Customer Service Agent
Main task completed
- Management of telephone requests of the credit card department for a nationwide
retail store in the United States (BPO)
● Law Firm “Alejandro Huerta”
July 2011 – August 2011
Legal Assistant
Main task completed
- Administrative tasks within Nicaragua’s public record of property processes for real
estate
- Management, file and update of notary documents
- Administration and revision of court records
Labor
References:
● Lic. Carla Tijerino
HR Services Coordinator – Accedo Technologies
Email:-● Msc. Tania Sequeira
Corporate Legal Advisor – Accedo Technologies
Email:-● Msc. Celia Mairena
HR Operations Manager - Accedo Technologies
Email:-
