Holly Watts

  Holly Watts 2330 6th Ave Cell:-- SUMMARY Self-Motivated individual with strong organizational skills and a desire to succeed ________________________________ QUALIFICATION SUMMARY Over 15 years of customer service experience in various aspects and venues. Energetic, dedicated and hardworking, with an unmatched drive to produce results. Strong team leader who establishes goals and motivates employees to achieve objectives. ___________________________________ EDUCATION VIRGINIA COLLEGE Biloxi, MS Human Resource Management Associates Degree 8/2008 ___________________________________ EMPLOYMENT HISTORY Jackson-Hewitt call center Biloxi, MS 01/2021-present Call past and current clients and explain specials and current promotions Knowledge of multi-line phone system Receive calls from past and current clients with questions and to set up appointments Cleanliness and sanitation of personal areas. Various home delivery jobs due to covid Gulfport, MS. Delivery driver 02-2020-present Access apps Ensure great customer service by ensuring that orders are delivered in a timely manner Professionally approaching different venues to access customer orders Wal-Mart Neighborhood Market Biloxi, MS Cashier 6/2019 - 01/2020 Ensure great customer service Ensure customer is charged correctly Answer questions about store, products and promotions Loss prevention Island View Casino Gulfport, MS Security Officer 3/2016 – 3/2016 Ensure the safety and well being of guests and employees, patrol all areas looking for opportunities to interact with guests, ensuring a great experience. Safe delivery of table chips as needed. Participate in table and slot drops. Complete paperwork on a monthly basis. HR Block Gulfport, Mississippi Tax Associate 12/2015 – 4/2016 Prepare or assist in preparing simple to complex tax returns for individuals, Uncover potential deductions and credits, Advise against possible tax liabilities, Ensure clients do not pay unnecessary taxes Southern Scrap and Recycling Gulfport, Mississippi Assistant office manager/Cashier 06/2012 – 02/2016 Office trainer, Assistant office manager, Greet customers in a friendly manner, Accurately process all paperwork, Knowledge of state and federal regulations Accurately handle $80,000 on a daily basis Global Financial Aid Services, Gulfport, Mississippi File Review Specialist 4/2009 – 10/2011 Accurately process 50 – 60 financial aid packets a day, Ensure total confidently while dealing with student’s personal information, Awareness of Title IV funding rules and regulations, Possess the ability to work as a team and alone, Island View Casino, Gulfport, Mississippi Players Club Dual Rate Supervisor 3/2004 - 6/2007 Trained and familiarized new employees with department, Possessed ability to work in a fast-paced atmosphere, Maintained excellent customer relations and developed customer rapport, Diplomatically resolved customers, complaints on as-needed basis, Motivated and supervised 10+ employees References available upon request.