Holly Lloyd

Contact- (Mobile)- www.linkedin.com/in/hollydlloyd (LinkedIn) Top Skills Data Analytics Quality Assurance Continuous Improvement Languages English Certifications A Manager's Guide to Sustainable Employee Engagement Notary Public Holly Lloyd MBA | Strategic Business Development Executive | Expert in Leading Cross-Functional Teams and Innovative Solution Implementation Oak Ridge, North Carolina, United States Summary I am a seasoned and highly experienced Operations Management and Client Servicing Professional with experience in Project Management, HR Management, Employee Engagement, Client Servicing, Office Management, Business Development, Business Planning/Implementation, Strategy Development & Implementation, Key Accounts Management, and Team Management. My expertise lies in successfully developing and implementing strategic business plans, significantly expanding business opportunities, and managing all bottom-line factors to maximize efficiency and realize substantial revenue growth. Through my experience, I have become adept at overseeing various operational responsibilities—including administration, planning and implementation, and quality management to ensure outstanding corporate performance. My remarkable leadership and interpersonal skills let me communicate with upper management and team members. I am confident in delivering impeccable results through my dedication and handling multiple functions and activities under high-pressure environments and tight deadlines. Technical Skills: Microsoft Office Suite | QuickBooks | Google Docs | Skype | Zoom | Doxy.me | QuickBooks | JotForm | MailChimp | SalesForce | Trello | SurveyMonkey | AirTable | Facebook | Twitter | Instagram | YouTube | Pinterest | RingCentral Experience The FMRT Group 8 years 5 months Director Of Operations Page 1 of 5 August 2021 - February 2024 (2 years 7 months) Winston-Salem, North Carolina • Direct and coordinate activities for businesses and departments concerned with the production, pricing, and distribution of products. Review financial statements, sales, activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvements. • Establish and implement departmental policies, goals, objectives, and procedures, conferring with senior executives and staff members as necessary. Create and implement departmental procedures and policies to improve quality control and establish workflow timelines. • Establish production, quality standards, and cost controls by creating a tracking document of cost as it relates to vendor contracts. Provide guidance to the development of a procurement plan, including personnel requirements, material needs, subcontract requirements, and facility needs. • Perform job description analysis, recruitment, performance appraisals, coaching, and mentoring. • Created and implemented an updated company intranet, which significantly improved staff efficiency. • Successfully launched new satellite office locations while administering routine office activities, including scheduling, forecasting, and purchasing in a professional manner. • Enhanced work efficiency by accurately installing and troubleshooting phones, internet, and servers while harmonizing with vendors to secure optimal prices. • Coordinate activities with all other functions of the organization to obtain optimum production and utilization of human resources. Client Services Director October 2018 - August 2021 (2 years 11 months) Winston-Salem, North Carolina, United States • Managed full project lifecycle: planning, development, testing, and user acceptance in order to deploy systems customized to client production environments. • Reviewed and supported maintenance, service level agreements (SLA), and hosting contacts. • Worked with customers, technical teams, and corporate management. Made recommendations to avoid the expense and unnecessary modifications to the system. Page 2 of 5 • Involved in employee recruitment, performance evaluation, promotion, retention, and termination activities. • Develop department budgets and revenue forecasts and establish costreduction initiatives. • Managed the implementation of a support force CRM system to enhance customer service, retention, and productivity. Responded urgently to all client inquiries to ensure a timely response. • Served and worked with cross-functional teams, including technical, support, quality assurance, deployment, and management, to reduce errors between business and technical, thereby improving customer satisfaction. Assistant Director of Operations / Communications & Operations Manager December 2015 - October 2018 (2 years 11 months) Winston-Salem, North Carolina, United States • Assist Director of Operations with day-to-day needs. Review medical forms and reports produced from medical evaluations for inaccuracies before delivering to clients. • Responsible for overseeing the effectiveness of the department's operational processes, ensuring that the policies provide the highest customer satisfaction and outputs. • Strategize goals and objectives to reach departmental targets according to business functions and requirements. Administrative Assistant October 2015 - December 2015 (3 months) Winston-Salem, North Carolina, United States • Prepared correspondence, reports, and other documents in a final format using correct punctuation, capitalization, spelling, grammar, and style. • Maintained office files, records, and logs are showing the status of actions and correspondence. • Ensured that files included all required documents and that all documents were signed. • Performed file maintenance assuming responsibility for the accuracy of the filing development and maintaining electronic record keeping and tracking logs for calendars, correspondence, projects, etc. • Planned, coordinated, and executed events - oversaw the planning and execution of logistics and operations for private meetings, conferences, and special events. • Oversaw building maintenance tasks daily while monitoring the allotted area and communicating if any repairs were needed. Page 3 of 5 Gate City Animal Hospital Receptionist & Social Media Coordinator 2013 - 2015 (2 years) Greensboro, North Carolina, United States Served as first point of contact to welcome and greet clients. Administered clerical duties including checking in/out appointments, settling bills, scanning, faxing, and copying patient records. Maintained doctors’ schedules, social media user engagement, and data entry for patient records to assure operational success. Ensured lobby was cleaned consistently, returned client calls, and emails. Provided important information to clients, answered, screened, and forwarded calls when needed. Developed engaging content to update social media sites including Facebook, Twitter, Yelp, and Google+. Remained abreast with latest amendments on social platforms to maximize effectiveness. Created optimal posting schedule and managed customer engagement metrics. • Designed and distributed engaging and innovative flyers and newsletters to improve client retention and satisfaction. • Established strong rapport by engaging with clients and advising on prescribed services offered by hospital. • Boosted social media presence by double digits and garnered new clients by promptly uploading up-to-date amendments and advanced services. • Guaranteed compliance to health and safety standards by consistently ensuring cleanliness in corridors, lobbies, wards, and waiting areas. • Independently modernized and streamlined chartrooms and accurately conserved patient databases. Self-employed Pet Sitter / House Sitter 2011 - 2015 (4 years) Services ranged from in-home pet-sitting (spending the night with clients' pets), to drop-in visits for walks, as well as checking the mail and other house-sitting activities. Carolina Veterinary Specialists Receptionist 2010 - 2011 (1 year) Greensboro, North Carolina, United States Welcomed and greeted clients, checked-in appointments, settled accounts, and bills. Performed clerical duties by answering calls, faxing documents, updating doctor’s schedule, copying patient records, and checking in/out of Page 4 of 5 patients inclusive of emergency check ins and pharmacy script calls. Cleaned and maintained lobby and welcome area. Updated patient data onto database to assure seamless tracking when needed. • Spearheaded project to migrate all documents and files into digital filing system which significantly improved efficiency. Camp Bow Wow Greensboro Assistant Manager 2008 - 2011 (3 years) Greensboro, North Carolina, United States Promoted through positions of increasing scope and responsibility within the company to Assistant Manager. Introduced strategies to attract new clients, generated sales by telephone, and in person. Led HR duties including interviewing, recruitment, appointment, and maintenance of employee timesheets as well as records. Updated account records, consisting of profit and loss statements. Checked in/out clients, conducted rigorous interviews with prospective campers, and gave facility tours. Supervised shifts, directed front desk duties, scheduling for staff, and performance management. • Created marketing flyers to drive camper retention and obtain new campers. • Instituted and facilitated corporate training for new employees. • Project-managed and organized various events including adoption fairs, open houses, and anniversary parties • Led B2B marketing by going out to communities and meeting with local veterinary hospital staff to promote service. Education University of North Carolina Wilmington Executive MBA, Business Administration and Management, General · (2021 - 2023) University of North Carolina at Greensboro Bachelor of Science, Integrated Professional Studies - Management East Chapel Hill High School High School, General Education Page 5 of 5