Hollie Marsh

Hi, I’m Hollie Marsh—a dedicated Customer Service Representative with over 20 years of experience delivering exceptional support across a variety of industries, including e-commerce, fintech, and tech services. I specialize in providing empathetic, solution-oriented assistance through phone, chat, and email channels, with a strong focus on creating positive, lasting customer relationships.

Throughout my career, I’ve had the opportunity to work with well-known companies like QVC, PayPal, Golden Customer Care, and TaskUs. These roles have allowed me to master high-volume support environments, de-escalate complex situations, and contribute to knowledge base and workflow improvements. I’m highly skilled in CRM systems, documentation practices, and remote team collaboration.

One of my greatest strengths is adaptability. Whether learning new platforms, shifting between tools, or working with global teams, I excel at staying organized and delivering consistent results. I’m tech-savvy, detail-oriented, and always looking for ways to enhance both the customer experience and team performance.

Currently, I’m pursuing a Bachelor's degree in Small Business Management and Entrepreneurship. My studies further enrich my understanding of customer relationship management, service quality, and effective communication—skills that directly support my work and professional growth.

As a remote professional, I’m well-equipped with a dedicated home office and the discipline to manage time and priorities effectively. I thrive in dynamic, fast-paced environments and bring a positive, proactive attitude to everything I do.

If you’re looking for a seasoned customer service expert who can support your clients with care, professionalism, and efficiency, I’d love to connect. My goal is to exceed expectations, deliver meaningful support, and help your business grow through exceptional service.