Hockeem Campbell

 Hockeem Campbell 162 Westchester Cr, Waterford P.O., St. Catherine -- Primary: - – - Professional Overview Experienced Human Resource Professional with competence in a myriad of fields including Recruiting, Marketing, Information Technology and Training and Development. A passionate and self-driven individual who values excellence and is open to challenges. Education & Qualification The University of the West Indies (2016 – 2020) BSc. Human Resource Management, with Marketing (Hons). MSc. Human Resource Development (Pending) HRCI Professional in Human Resources (Pending) Titchfield High School (2007 –2012) 6 Caribbean Advance Proficiency Examination (CAPE) Passes 11 Caribbean Secondary Education Certificate (CSEC) Passes Professional Experience Sutherland July 2021 - Present Associate Manager, Talent Acquisition Manage aspects of the recruitment process, which includes assessments, sourcing/prescreening, reporting, and onboarding. Developing interview sheets by constructing general and job specific questions. Conducting Orientations and Onboarding activities. Receive, screen, and file incoming resumes, conducting background and reference checks Conducting interviews and a range of assessments to identify applicant’s suitability for the open vacancies by analyzing responses; verifying references; comparing qualifications to job requirements. Concentrix Corporation Talent Acquisition Specialist November 2018 – May 2021 Compliance Auditing documentations to ensure that it complies with company protocols. Conducting compliance training and reporting based on global metrics. Training and Development Conduct training sessions with the staff to ensure that they are abreast with the market trends, comfortable with the tools and provide the information needed to execute their duties. Creating/modifying the assessment and prescreening sheet based on the job description to identify attrition risk and test applicants’ cognitive abilities. Sourcing/ Recruiting Attracting applicants by placing job advertisements; using newsgroups and job sites. Conduent, Inc. Customer Care Supervisor – Escalations (Level 3) September 2017 – November 2018 Supervisory Supporting, developing, coaching and auditing frontline Customer Service Representatives on Key Performance Indicators (KPI) or growth opportunities. Providing coaching based on strengths and the shortcomings identified with updates provided by the clients and the operations team. Provide weekly reports to the operations team on site performance and action plans to correct missed opportunities. Training Provide training based on updates to the policies and procedure Presenting established and effective training methods, techniques and ideas to be used throughout training programs Monitoring calls and providing constructive feedback based on the quality of the call. Xerox Senior Technical Support Specialist/ Subject Matter Expert September 2015 – September 2017 Troubleshoot and provide a resolution for a wide range of technical issues. Key Skills Human Resource Management Occupational Health and Safety Employee Relations Business Negotiation Workplace Audit & Inspection Recruiting and Hiring Performance Management Survey Analysis and Design Training and Development Marketing Research Risk and Hazards References: Tasha PearceRoger Thomas Mentor Supervisor -