Hocemedine Benghorbel
Bardo, Tunis, Tunisia |- | (-
E-Commerce Associate
Accomplished and resourceful E-Commerce Associate with an excellent background as a User Support
Techniciansand Graphic Designer, I have a keen sense of what works for customers, clients, and internal team
members. Known for strong organizational skills and making an immediate impact because of the ability to
build strong relationships with people from diverse environments and backgrounds. Exceptional
interpersonal and communication skills with demonstrated ability to multitask in changing environments.
Areas Of Expertise
• Content Management Systems
• Visual Content Creation
• Skilled Multi-tasker
•K
nowledge of HTML & CSS
• SEO principles and Content
Optimization
• Both Logical and Creative
Thinking.
• Command of Adobe Products
• Interpersonal & Communication
Skills
• Complex Problem Solving
Languages
Arabic
English
French
Italian
Native Language
Fluent
Fluent
Intermediate
Career Experience
E-Commerce Associate
Pixartprinting (a Cimpress e-commerce company) | Feb 2020 to Present
• Part of the marketing team : Proactively manage content within the content management system and take
ownership for quality and accuracy.
• Participate in the full web production lifecycle, including scoping out content requirements, production,
testing and ongoing refinement.
• Templates creation using Adobe tools, and embedding them into the website using the CRM platform.
• Regularly collaborate and work with the product marketing team to improve KPI’s.
• Support localization of global web content and quality of translations.
• Support the Product Owner on new acquisition initiatives related to the ecommerce roadmap.
• Partner with software engineers, product managers, business stakeholders, designers and other teams to
produce and publish compelling content.
• Make website enhancement recommendations in order to improve the customer experience, site
conversion rates, and total revenue.
User Support Technicians & Graphic Designer
Easyflyer (a Cimpress e-commerce company) | Feb 2019 to Feb 2020
• Convert or amend designs to accommodate customer revision requests.
• Technical support to customers by phone, as print designer.
• Diagnose and correct potential production problems contained within design files, including sizes, printing
issues and finishing concerns.
• Calibrate files for output to large format printers, recreate artworks in several different software programs.
• Provide a proficient and client-focused telephone service to existing, new and potential clients through
inbound and outbound activity.
• Address the issues faced in the manufacturing facilities and provide necessary feedback to the team lead.
—
E-Commerce Associate & Graphic Designer
Hexabyte (internet provider) | Feb 2018 to Nov 2018
• Part of the marketing team : Assist in the launch of the new National Customs website under WordPress.
• Ensure online content supports SEO goals, our brand standards, web style guidelines and legal and
compliance requirements.
• Assist in inbound and outbound communications including customer letters and email for relevant
marketing inboxes.
• Create promotional videos, assist in the development of in-store programs and campaigns to engage
existing leads and create new leads.
• Assist in the design of sales and marketing materials : official website contents, social media, brochures,
leaflets, product literature and merchandize items.
• Portfolio : w
ww.behance.net/Hossem
—
E-Commerce Associate & Graphic Designer
EL Space (Social Innovation Hub) | Mar 2016 to Feb 2018
• Redesigning the brand identity and established social and digital presence through.
• Improve editorial and visual standards for documentation and recommend new designs, layouts, and
formatting as needed.
• Design & develop online brand creative pieces including landing pages, banners and emails.
• Edit content according to a style guide and enforce organization standards.
—
For further details please refer to my LinkedIn profile : linkedin.com/in/hocemedine-benghorbel/
My portfolio on Behance : https://www.behance.net/hossem
Volunteer Experience
International and Local Associations | Apr 2012 to Sep 2015
• I volunteered as a graphic designer, trainer and event coordinator.
• I participated in planning and promoting indoor and outdoor events.
• I presented a series of workshops and courses on fundamental computer literacy skills and the use of image
editing softwares.
• I negotiated with external printers on a regular basis to ensure deadlines are met and material is printed to
the highest quality.
Education
Bachelor of Technology - BTech
Electrical & Electronics Maintenance and Repair Technology | Feb 2008 to Feb 2010
—
Self-taught : E-learning
Graphic and Web design, Adobe Tools, Websites Management, SEO | Jul 2011 to Present
References
Adnen BelhajAli
Manager
EL SPACE
10 Bis Rue d’Alger, Tunis Tunisia
Imen Khili
Marketing Manager
Hexabyte
4 Rue Ibn Bassem, Menzah 4
Tunisia
Selsabil Dkhil
Community Manager
EL SPACE
10 Bis Rue d’Alger, Tunis
Tunisia
-
-
-
Mr. BelhajAli was my supervisor at EL
SPACE
Mrs. Khili was my supervisor at
Hexabyte company
Ms. Dkhil was my colleague
at EL SPACE
Honor & Award
The International Poetry Prize “Castello di Duino" | Italy, 2011
Publication contest award
https://castellodiduinopoesia.org/en/vincitori/vincitori-2011/
