Hitesh Patel -
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Results-driven IT professional with a strong background in Systems Administration, Project Management, and Technical Support. Seeking a dynamic opportunity with a forward-thinking company to leverage expertise, tackle new challenges, and contribute to organizational growth.
skills
Azure AD \ AD DS
Azure Virtual Desktops
M365 \ O365 Administration
MS Endpoint Admin \ Intune
MS Exchange Server
MS Office Suite / 365 Apps for Ent
MS Print Server Administration
O365 Defender Security
SharePoint
SQL Server 2019/2022
WSUS
Fresh Service, Track It, ServiceNow
Arctic Wolf SecOps
Carbon Black Bit-9
Crowd Strike
DUO MFA Administration
Forcepoint DLP
Global Protect VPN
Lepide Infrastructure Monitoring
Mimecast Email Firewall
Proofpoint Email Security
Rapid7 Cybersecurity
Symantec Endpoint Protection
Trellix \McAfee Endpoint Security
Zscaler Administration
A\V Systems
Citrix ShareFile Cloud
Citrix XenApp 7
KACE Systems Management
Keeper Password Manager
Lansweeper Administration
Quest Backup Rapid Recovery
RightFax
Rubrik Backups
Smart Imager Desktop Deployment
Veeam Backup and Replication
VMware\VCenter\vSphere v7
ZOOM Collaboration Suite
Education
Bachelor of Science – Electrical Engineering, Rutgers University, New Brunswick, NJ
Certifications
Project Management Professional 2016 (PMP) - ID #-
Microsoft Certified: Azure Administrator Associate – 2024
Microsoft Certified: Azure Solutions Architect Expert – 2024
Microsoft Certified: Azure Security Engineer Associate – 2024
Microsoft Certified IT Professional – Exchange (MCITP)
Microsoft Certified IT Professional - 2008 Server (MCITP)
Anchin Block & Anchin
Systems Administrator, NY, NY March 2022 – Nov 2024
Focused on administration of Cloud & On-premise Applications and Infrastructure in a highly dynamic finance environment.
Administer and optimize M365, including Azure AD/Entra ID, Teams, OneDrive, and Exchange Online, enhancing operational efficiency.
Management of Active Directory accounts, mailboxes, groups, permissions, and resources in both On-Premises AD and O365, including onboarding and off boarding processes.
Provided extensive training and Tier 3 escalated support to Helpdesk team , and resolved IT service requests using ticketing system, ensuring prompt logging, including system performance optimization, driver and firmware updates, application compatibility testing.
Maintained Web Security filtering with Zscaler, resulting in a reduction in security incidents and a decrease in network vulnerabilities against cyber threats.
Managed backup \ restore operations for the infrastructure utilizing Quest Backups and RUBRIK for enhanced backup efficiency and reliability.
Provide advanced support for VMware, vCenter, Citrix, optimizing virtualized environments.
Responsible for corporate email system and conducted comprehensive analysis of email security threats through Mimecast, implementing robust encryption protocols and spam filtering measures.
Executed end-to-end project management for system rollouts, driving infrastructure enhancements, conducting insightful Proof of Concept evaluations, conducting cost analyses, and deployment processes.
Led pivotal project for implementing the latest Windows Desktop Image using Smart Imager tools,
Oversaw the successful migration and administration of the ZOOM collaboration system, and supported virtual meetings, teleconferences, and corporate events, Microsoft Teams, and VTC platforms, ensuring seamless connectivity, audio/video functionality, and troubleshooting technical issues in real time.
Deployed applications using Quest Client Management and performed system patching and updates for the environments using WSUS, resulting in reduced system vulnerabilities and improved system performance.
One brooklyn Health Systems
Systems Administrator, Brooklyn, NY June 2015 – March 2022
Administration of Hospital Server Infrastructure and Applications
Led critical IT infrastructure projects, including deploying SolarWinds Monitoring systems and managing EPIC and domain migrations to O365, driving efficiency and resilience across the organization.
Executed comprehensive product evaluations, installations, and documentation, integrating 3rd party software seamlessly to enhance operational capabilities and productivity.
Managed M365 administration, VMware \ VCenter environment, and Citrix XenApp 7 environment, optimizing system performance and facilitating seamless user experiences.
Built and configured new domain environments, establishing Trusts between sites and implementing DNS, DHCP, AD, and FSMO Roles, ensuring robust network infrastructure and connectivity.
Analyzed email security threats using Proofpoint Gateway and O365 Defender, implementing encryption and spam filtering measures to safeguard data integrity and confidentiality.
Took charge of AD management, Microsoft updates, web security filtering, and backup maintenance, ensuring data reliability, regulatory compliance, and uninterrupted business operations.
Implemented security tools, standards, and policies as directed by IT Security, fortifying the organization's security posture and resilience against cyber threats, while adhering to Change Management processes.
Provided comprehensive training, mentoring, and Tier 3 escalation support for Help Desk operations, fostering a culture of expertise and ensuring timely issue resolution for critical hospital server environments.
Mount Sinai Hospital
Messaging/Exchange Engineer, New York City, NY July 2004 – Feb 2015
Managing all aspects of Mount Sinai Messaging environment for 60,000+ user base, includes designing, documenting, and administering Email systems, Mobile devices, Archival, and Enterprise-wide disaster recovery systems.
Implemented server virtualization for Messaging pre-stage environments and Disaster Recovery development, optimizing resource utilization and enhancing system flexibility.
Orchestrated the design and migration of Exchange 2010 Enterprise architecture, ensuring seamless integration and enhanced communication efficiency across the organization.
Developed comprehensive procedures for Disaster Recovery of Active Directory and Exchange 2010 in the cold site Data Center, fortifying organizational resilience and minimizing potential downtime.
Spearheaded the administration of SharePoint Enterprise Infrastructure, fostering collaboration and knowledge sharing through effective management of websites and documents.
Blackberry Enterprise Server 5.03 (BES) upgrade and administration including server policy configurations, device migrations and technical support for 1600 Blackberry end-users with all server / device related issues.
Managed Symantec Enterprise Vault 9.02 deployment, ensuring data integrity and compliance through effective support and troubleshooting.
Oversaw deployments for Blackberry, Good link, and RightFax servers, optimizing configurations and ensuring seamless administration.
Utilized Active Directory and Networking tools such as ADSI Edit, Perfmon, DHCP, DNS, SMTP, TCP/IP, MAPI, LDAP, RPC over HTTPS
Resolved issues related to Public Folders, Outlook client, OWA, Active Sync, I-phone, Windows Mobile PDA devices, and mail routing, leveraging PowerShell Scripts for routine Exchange tasks, and enhancing system stability and user experience.
