Hiruni Natalia

Hiruni Natalia - |-| Malabe, Sri Lanka Professional Summary Dynamic professional with over 6 years of total experience across Edtech, Scientific instrumentation Supply, Travel and Martech. Proven expertise in using AI tools, CRM and ERP software such as ChatGPT, Copilot, Salesforce and Infor. Skilled in online teaching, sales operations, contract management and client services. Passionate about transforming processes through technology to deliver smarter solutions and real business impact. LinkedIn Profile https://www.linkedin.com/in/hiruninatalia Tools • Salesforce (Sales Cloud,CPQ) • Oracle NetSuite • ServiceNow • DocuSign • Freshworks • Slack • ChatGPT • Microsoft Copilot • CMS • Google Workspace • Adobe Acrobat • Microsoft Apps - Excel, Word, Outlook, PowerPoint • Infor Cloudsuite Experience Order Management Specialist (Remote Full Time) January 2025 - Current Sitecore Inc., San Francisco, USA • Processed an average of 150+ orders and 200+ invoices monthly using Salesforce CPQ and Oracle NetSuite. • Reduced manual file uploads by 70% through Outlook–Salesforce integration. • Accelerated invoice submission process by optimizing workflows across procurement portals. (Microsoft Supplier Portal, Ariba, Coupa), reducing payment delays and ensuring compliance. • Managed order workflows, ensuring precision in deal configurations, pricing approvals, and contract execution. • Created and maintained custom reports and dashboards for the team. • Created and managed customer accounts, email templates, cases, and contract renewals in Salesforce. • Managed monthly renewals and billing for deals valued up to $50K. • Generated software license keys for service activation and termination. • Facilitated technical service provisioning via ServiceNow (SNOW) tickets • Leveraged AI tools to interpret complex contract language and locate relevant resources. • Process credit/rebills issue stripe refunds, and monitor stripe dashboard. • Completed Sitecore certifications, including HIPAA training, and expanded product expertise via Sitecore Learning. Client Relationship Manager (CRM) - Maldives (Remote, Full Time) EdgeGlass India, Chennai, India August 2024 - December 2025 • Expanded market reach by initiating and nurturing client relationships across Sri Lanka and the Maldives, successfully engaging key decision-makers in the construction, interior design, and manufacturing sectors. • Drove brand visibility and engagement through the design of high-impact posters and brochures using Canva, and social media content—powering both email marketing campaigns and digital presence on LinkedIn, Instagram and Facebook. Independent Travel Consultant (Freelance) November 2024 - Current Dreamport, Dubai, UAE • Researched vacation destinations to recommend suitable options for clients. • Utilized CMS and Google Suite to access passenger records and complete bookings. • Maintained up-to-date knowledge of airline policies, procedures, and fare structures. Senior Executive - Sales & Service Admin July 2022 - August 2024 John Morris Group, Sydney, Australia • Generate work orders, maintenance plans and setup work rules, using Salesforce. • Create reports and dashboards using Salesforce and Excel. • Involved in Salesforce system administration work such as creating and managing user profile3s, and conducting UATs to validate functionality. Sales Administration Executive (Full Time) June 2020 - July 2022 John Morris Group, Sydney, Australia • Handle 25-30 cases on Salesforce weekly regarding maintenance, service, parts replacements and contract negotiations • Responsible for processing 30-40 orders daily using Infor ERP, and managing the vendor account on portals such as SAP Ariba, Advanced Marketplace and Coupahost. • Handles customer enquiries through Freshworks. Liaises with suppliers for product enquiries and submitting vendor forms. • Process Return Material Authorizations (RMAs) and issue credit invoices and refunds. Online Mathematics Tutor January 2019 - June 2021 Thirdspace Global, Colombo, Sri Lanka • Provided Mathematics tutoring to Year 1 to 6 pupils in the UK online SEO Content Writer (Part-time) October 2018 - January 2019 Webify Labs, Colombo, Sri Lanka • Writing Sinhala and English content for the website and social media Customer Service Executive (Full Time) July 2020 - December 2021 Aegis Global, Colombo, Sri Lanka • Handled 50-60 driver-partner calls on a typical day • Provided Uber driver support via calls and emails, attending to trip related issues, payments and driver app issues. Education Certification: Certificate in English as a Foreign Language - British Council, United Kingdom February 2023 CEFR - C1 - Advanced Certification: Business Accountant - CIMA, United Kingdom Diploma in Psychology - American College of Higher Education, Colombo, Sri Lanka December 2021 April 2020 G.C.E Advanced Level: English Medium - St. Bridget's Convent, Colombo, Sri Lanka August 2018 • B - Biology • C- Chemistry • S - Physics • A - General English • A - General Information Technology G.C.E Ordinary Level: English Medium - Asian Grammar School, Colombo, Sri Lanka • 8As B - G.C.E Ordinary Level Examination • Member of the English Literary Association • Member of the Chess Club (Won all island runners up twice) Languages English Sinhala Advanced (C1) Proficient (C2) Awards • Quick Learner - Awarded by Thirdspace Global in 2019 • Silver Medalist at the All Island International Schools' Certificate Examination (both Year 6 and Year 11) • All Island Chess Runners up - Grade 9,10 December 2015