Hiren Raval

HIREN R. RAVAL E-mail:-Mo: - Objectives: To pursue a career with an organization that provides me an opportunity to enhance my professional skills and to exploit my potential to excel in the area of my preview so to help the organization in the accomplishment of its goal. Academic Qualifications: Course Discipline School/College Board/University Year SGPA M.Sc. IT J.P Dawer Institute of Information Science & technology (VNSGU) VNSGU 2017 66 B.Sc. IT J.P Dawer Institute of Information Science & technology (VNSGU) VNSGU-th HSC Bai Avabai High School, Valsad GHSEB-th SSC Bai Avabai High School, Valsad GSEB 2008 54 Experience: Currently working as IT Support with Ador Welding Limited since 26th October 2020 Till. Job Responsibility: Discuss with End Users – detailing the problem/ issue statement, or for any enhancements or changes. Based on user queries and request support plants - related to the following modules in the day today activities. Active support in Period end / Month end activities. Check for any errors in interface and coordinate with Central IT team. To carry out corrective action, in case user commits any mistake. Coordinate with TDC and other dept. for master creation and maintenance. Support & coordinate with other dept. like Copec, Production, QA, Stores and help in better planning Sales & Plant MIS. Providing analytical data and reports to Plant Head on request. Support on all IT fronts (hardware, software & Networking) and coordinate with central IT Team. Liaising with local support vendor on Hardware, software and networking. Support and active participation in the all IT initiatives. Experience: Worked as IT Support Executive with Upsurge Software Pvt. Ltd. since 01st January 2018 till 25th Oct 2020 Project: Project Name: Manufacturing Execution System (For: Polycab India Limited) Description: Manufacturing execution systems (MES) are computerized systems used in manufacturing, to track and document the transformation of raw materials to finished goods. MES provides information that helps manufacturing decision makers understand how current conditions on the plant floor can be optimized to improve production output. MES works in real time to enable the control of multiple elements of the production process. Job Responsibility: Good system /Functional knowledge in Manufacturing Execution System. Working closely with production line to avoid any line stoppage related to MES. Support and reporting to MES Manager to follow up with the new project’s activity. Support on all IT fronts (hardware, software & Networking) and coordinate with central IT Team. Finding technical as well as the non-technical issues in the system and forwarding it to concern department. Continuous monitoring of the system and data input in system whenever required for continuous work flow. Providing Training to Production Team in Plant regarding the system and guiding them properly. Guiding Production Team for the implementation of MES system. Provide support to user on mails / Phone / Remote. Handling users and giving appropriate guidance. Coordinating with User on Mail or on Phone to avoid any escalation from higherlevel. Active support in Period end / Month end activities. Updating weekly, Monthly reports to the Management team. Experience: Worked as Operations Manager with Sujav Business Pvt. Ltd. since August 2014 till Feb 2017. Job Responsibility: Started as a Customer Support Executive. Monitoring daily transaction of all services available. Manage and increase the effectiveness and efficiency of Customer Support Services for improvements of each service function as well as coordination and Communication between support and business functions. Handling customer queries and providing appropriate solution. Looking over the technical issues and coordinating with the Team. Coordinating with Clients regarding coupons tie-up. Adding and updating shows, movies, events and theaters in the system. Analysis of Payment Gateway Report on daily basis. Technical skills: Detailed knowledge about Computer software. Operating System: MS Windows (XP, 7, 8, 10), Microsoft Office. Capable of providing training to end user time to time. Troubleshooting Windows OS, Outlook & Office issues. Knowledge of Oracle ERP (O2C, P2P, WIP). Knowledge of Oracle SQL Developer. Applications: Microsoft Excel, Microsoft Office, Barcode Application, MSCA Application. Non-Technical s kills: Motivated self-independent as well as a part of integrated team. Strong communication and interpersonal skills. Sincere, self-confident, Good analytical and reasoning skills. Possess positive attitude and Flexible and versatile to adapt to any new environment and work on any project. Avid for technology. Personal Details: Name: Hiren R. Raval Address: 742/6, Shanti Nagar Society, Bahej Road, Khergam. Date of Birth : 13th September 1993. Hobbies: Surfing Internet, studying new technologies and advances, swimming, dancing and travelling. Languages: English, Hindi, Gujarati. Declaration: I hereby declare that the information furnished above is true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Place: Khergam, Gujarat(Hiren R. Raval)