Hiral Raval

Hiral Raval — Product Manager - • Pune – India-• hiral-raval Summary Product Leader & Ex-Co-Founder with 11+ years of experience driving impactful solutions across B2C & B2B SaaS platforms in industries like FinTech, Health & Wellness, E-Commerce, Travel & AI / ML . PMP, Product leadership & Product-led growth Certified , skilled in Agile methodologies, UI / UX & data-driven strategies to enhance user engagement, retention & product growth. Work Experience University Living Sr. Product Manager Noida, India Dec 2021 – Present Worked on B2C Website(Desktop & Mobile), Mobile Apps (Android & iOS),Lead Management System, Zoho CRM, AI-based Chatbot, Payment Gateway Integration (RazorPay, AirWallex, WorldPay, CCAvenue). Defined product strategies, onboarding & communication workflows through data-driven solutions. Worked with cross-geographic partners working through language(Mandarin Chinese, French, English) challenges and timezone. Mentored a team of PMs, APMs & Designers, fostering excellence in product execution & innovation. Conducted market research to develop MVP & scaled successful pilots into full-fledged products. Optimized Google Maps API & reduced API cost by 90%. Increased Leads by 100% & Conversion by 50% using Data Analysis, Google Analytics & MarTech Tools. Managed budgets, tracked success metrics & aligned product goals with business objectives. Worked with cross-functional teams to execute high-impact initiatives. Fostered a culture of growth by mentoring team members. Vizanalitique Software Product Manager Hyderabad, India Dec 2016 – Dec 2021 Co-Founded MarTech platform (Website, Web App, Mobile App) from ideation to execution. Worked on B2B Website (Desktop & Mobile), Mobile Apps (Android & iOS), Lead Management System, AI-based Conversation Chatbot. Onboarded 50+ Paying customers, 0-15 team members within first 3 years of inception. Improved engagement & retention using A/B testing, CRM, & MarTech tools. Achieved product market fit through various iterations, market research & user interviews. Streamlined processes using Agile methodologies, ensuring timely and high-quality product delivery. Improved repeat customers by 60% & Bounce rate by 55% using Heat-map & A/B Testing. Worked with C-Level executives to create and align multi-year product strategy geared towards growth and client acquisition. Managed product, design & marketing roadmaps, enhancing user experience, engagement & retention. Freelance Product Manager Remote, India Jun 2014 – Dec 2016 Launched a Multi-Tenant B2B E-Commerce platform (Website, Web App) from ideation to execution. Onboarded 150 Merchants & 70+ Brands, driven growth from 0 to 30,000 users/month. Conducted market research & competitor analysis to update product roadmaps & drive user engagement. Maintained product roadmaps & sprint plans using Agile methodologies on JIRA & Confluence. Contributed in obtaining an increase in MoM revenue of 9% with the launch of a subscription feature. Integrated AI features such as sentiment analysis for product reviews and product recommendation. Partnered with engineering, design, QA, marketing & operations teamsusing Agile methodology. Performed competitor analysis & enhanced product performance through a data-driven approach utilizing Google Analytics and MarTech tools. 1/2 Education JNTU M.Tech (Embedded System), GPA - 8.9 Hyderabad 2012 – 2014 Saurashtra University B.E. (Electronics & Comm.), GPA - 8.6 Rajkot 2004 – 2008 Certifications Product Led Growth - Product School Product Leadership - Product School Product Management Nano Degree - Udacity Project Management Professional (PMP) Certificate – Google Digital Marketing & E-Commerce Professional Certificate – Google AI With Python Nano Degree - Udacity Skills Core: Product Management, SaaS/Enterprise software, Business Intelligence, AI & ML, Data Analysis Product: Product Lifecycle Management, Product Strategy, Go-to-market Strategy, Product Release, Product Roadmap, User Research, Market Research, Customer Interviews, User Stories / PRD, A/B Testing & Heatmap Software: JIRA / Confluence, Notion, Asana, Figma, Miro, Mixpanel, Google analytics, Clevertap, MoEngange, Tableau, PowerBI, Git Management: Project Management, Agile / Waterfall Methodologies, Stakeholder Management, Crossfunctional Team Leadership Domain: FinTech, Hospitality & Travel, E-Commerce, MarTech, Health & Wellness Marketing: Digital Marketing, SEO & SMO, Customer Engagement, Customer Retention, Revenue & Profit Growth Design: User Experience (UX), User Interface (UI), Accessible and Inclusive design, User-centered Design Programming: Python, SQL, JavaScript, OpenAI, Huggingface, PyTorch, OpenCV, NLP 2/2