Hira Maqsood

HIRA MAQSOOD Object: To work with passion and zeal in a growing organization and also to apply my skills and qualifications to the position where they could be utilized to uphold the organization and enhance my career development. Address: House # 6, Street # 8,Allama Iqbal Road, Muhammad Nagar Lahore, Pakistan. Education: C.M.A Forensic Auditor and Accountant Institute of Management Accountant United States of America In Progress Thesis in Progress (AML and Fraudulent activity ) Pakistan ACCA C.F.C ACCA Global Body Knowledge Level (complete) , Fundamental Level (F4, F5, F7, F8) Institute of Financial Consultant USA&Canada Year 2013 B.A Economics and Computer Science University of the PunjabPakistan Year 2007 F.A Economics , English Literature and Geography B.I.S.E Lahore, Pakistan Year 2005 S.S.C Science Group , B.I.S.E Lahore, Pakistan Year 2003 Software Skill: Proficient /familiar with following software and technologies: Office 2003, 2007, 2013 Symbols (Banking) Work Experience: MCB Bank Ltd. Customer Services Officer 21st Jan 2008 to 20th Sep 2012 Landa Bazar Branch Lahore Misri Shah Branch Lahore Railway Road Branch Lahore Responsabilités : To attend Customer Enquries/Queries Handling Customer Complaints & solve their issues Cross Selling Customer Relationship Management Service Excellence Any other assignement as assigned by the management MCB Bank Ltd General Banking Officer 2nd Oct 2012 – 30th June 2014 Landa Bazar Branch Lahore Responsabilités : Accepting and processing of outward collection cheques following the set guidelines. Receiving, jotting & tallying the number and amount of inward clearing cheques from NIFT to post the debit in the customer accounts as per assigned limit and approval if required. Receiving outward clearing cheques from customers and posting temporary credit into customer’s account and reversal of transaction to forward for delivery to NIFT. ATM record keeping &claim handling. Pay Orders, Demand Drafts. Coordinates and ensure reconciliation of entries with other branched within specified timeline, in line with the reconciliation department guidelines. Handling inward/ outward remittances. Record of dormant /Inactive accounts activation. Expenses approvals. Cheque Book and ATM Card Processing. Any other assignment assigned by management. Carrier Counseling / Professional Trainings : Customer Services Core Banking system Compliance Due Diligence Service Excellence Audit and Assurance ( by ACCA Global Body ) Achievements: Learned General Banking Officer and Operations Manager’s working being Customer Services Officer. Got Spot Award by MCB Bank. Highly recognized by the higher management of the organization for cross selling and devoted staff member. Awarded Certified Financial Consultant by Institute of Financial Consultant ( U.S.A and CANADA) Highly appreciated by the higher management of MCB Bank on BranchCross Selling. Major Degree Courses: Budgeting & Forecasting, Investment Appraisal, Corporate and Individual’s code of Ethics , Audit and Internal controls , Performance Measurement tools and techniques, Costing , Interpretation of Financial reports , Portfolio Management etc. Activities and Interests: Internet Browsing, Face book Other than Internet Book reading , Music etc. Languages: Speaking Reading Writing English Fluent Fluent Fluent Urdu Fluent Fluent Fluent Punjabi Moderate Moderate Moderate References: Will bé furnished on demand.