Himanshu Moolri

 Profile As a highly skilled Packet Core engineer and Fixed Line broadband Engineering Manager with 9+ years of experience, worked extensively on Greenfield projects and operations management to build telecom 2g,3g,4g and b2b(FTTH) business from the scratch and as a Scrum master launched CRM platform maintaining facilitating sprint planning, daily scrum, sprint review , sprint retrospective in South East Asia market at customer facing roles and represented as expert with C level governance meetings of channel partners performance, contract review , support in achieving sales target support of Business partners . Certified with ITILv4, Lean Six Sigma black belt, Prince2 & Agile project Management certification -Scrum Master,PMP. Himanshu Moolri Certifications & Trainings - Prince2 - GR-HM - Scrum Master Certified. PSM. - ITILV4 -GR-HM - Lean Six Sigma black belt - Linux (RHCE - Cert. ID-) - CCNA- CSCO-) - Red Hat Open Stack - Kubernetes - Nokia Cloud Band-CNF - PMP Skills -Value Net Promoter Score -Project management -Stakeholder management -Effective and active listening -Communication skills -Schedule Management -Emotional Intelligence -Change management -Incident management - Sprint backlog, Product backlog, Increments -Coach to development team, Product Owner, and Organization. -Sprint Planning, Daily scrum, sprint review, Sprint retrospective - IT Service Management - 2g,3g,4g,5g ,EPC ,vEPC . - Customer oriented - Able to work under pressure - Time management, organizational, and communication skills - Presales, HLD, LLD support - Network Automation - Telco Cloud - Ability to plan, organize and prioritize. - Motivated self-starter and able to work assignments to completion with minimal supervision. - Interpersonal skills - Presentation skills - Able to work in multicultural environment. -Understanding of pharmaceutical/nutraceuticals -Understanding of Health and safety, PPE. Specialties - Packet core expert and wireless broadband - Understanding of 5g,LTE,4g,3g,2g - Scrum master, Greenfield projects with customers facing for more than 6 yeas - SGSN, GGSN, CMM, PGW, MME, DNS. - Lean six Sigma -DMAIC. - AAA, CRM-telco billing, expense management software, provisioning, firewall - Wireshark, putty, TCP/IP, Diameter. - Microsoft excel, power-point - Salesforces, Microsoft Project. - Kanban boards - Kaizen- continuous improvement - Empiricism - Agile project manage- ensuring scrum events takes place - Sprint Planning, daily Scrum, Sprint review, sprint retrospective Achievements - Saved 10000 USD in extending support in project Implementation. - Launched 49 operators within a month for inbound roaming - Launched 13000 fixed line broadband customers with Microsoft excel along with CRM made live in greenfield environment. Awards -5+ year Loyalty service awards by Nokia -CTIO appreciation award by Ooredoo Myanmar. -Gaming award in college. interests - Continue learning and upskilling - Travelling - Food -Cyber Security Contact PHONE: - - LINKEDIN: https://www.linkedin.com/in/himanshu-moolri-itilv4-certified-5ba4b728/ EMAIL:- Education Guru Teg Bahadur Khalsa Institute of Technology, Chappianwali, Malout , Punjab. India Batch - 2007 - 2011 Bachelor of Technology (B.Tech) in Electronics and Communications Engineering. Personal Information - Date of Birth - - Gender – Male - Martial status – Married - Passport Number. – Z- - Home Town- Abohar -152116, -Distt. Fazilka, Punjab, India. - Language known – English, Hindi, Punjabi, Burmese. WORK EXPERIENCE TAC Engineer – Packet Core Nokia Portugal, Lisbon City, Portugal July ‘2020 – Present Care Support activities for EMEA, Latin America and NAM customers for packet core, virtual packet core in 2g,3g,4g. Preparation of MOP for troubleshooting required during fault in Network. Taking lead in handover of new customer on boarding for care as level 2 expert in TAC team. Support in Project implementation and new integration in live network following process and in maintenance window of customer. Logs analysis and working with TEC and supporting R & D teams to resolve data core network faults Use Sales force tool to track customer ticket, update timely response with resolutions, information requests for complex network faults. Dev Net Ops Engineer Core- Nokia Japan, Rakuten April ‘2020 – June 2020 -Support to AI and Network Automation team in implementing smart automated network for operations management -Reviewing scripts used as a MOP for implementing automation in network for tasks like daily health checkups, first level steps in case of network outage like isolation of the network to support operations management on a single click. -Support in testing test lab environment before go live in production. -Customer Interface for daily scrum meetings getting approvals from customer based on priority to deliver in next sprints. Engineering Manager Nokia Myanmar, Yangon, Myanmar 2018– April 2020 - Meeting with Business team, Solution Integration, and other IT departments to gather technical requirements, business justification for project - Support in preparing HLD, LLD and solution preparation support and dimensioning. -Working with Security team to implement patch and mitigating vulnerability detected and governing the same with stakeholders. - Scrum master and assist project manager for CRM system integration, Liaison for all departments, requirement gathering and delivering product per sprint in scrum environment. - Develop a High-level plan at project initialization that will guide the project through the requirements and pre-sales stage - Develop a Detailed project plan that will guide the project through the solution design, procurement, and delivery stages. - Hold regular meeting with stake holders to track progress and communicate issues, and delegate tasks - Provide Project reporting, artifacts. - Identify risk and reporting. - Reviewing Artifacts (Sprint Backlog, Product Backlog & Increment for Software applications launch in customer front environment. - Facilitate Scrum events, ensuring they happen and are time boxed - Support in solution design, scope of work, contract negotiation, resource management and business case reviewal with account team. - Estimate Resource Requirements to deliver the project - Provide technical support for RFP executing proof of concept with customer. - Customer technical advocate with direct engagement with customer building positive relationship at all levels. - Preparing and updating BOQs and validating at sites. - Facilitate Incident, problem and change management. - Third party vendor management and governance of customer ISP business partners. - Coaching and mentoring junior engineers. - Assist with internal and external audit requests - Training customer contact center champions for complaint handling and resolution. - License ordering, capacity expansion and network KPI monitoring. - OSS KPI Tools integration in local NOC for operations management of fixed line broadband FTTH-AAA servers, CRM application, b2b routers and governing field force onsite team, SLA tracking, datacenter management to speedy resolve network faults and support in new sales installations. - Project manager for final upgrades and sunset plans for products, consultation with account, execution of customer communication plan and technology shutdown. Service Operations Specialist – Packet Core and IREG Roaming Nokia, Yangon, Myanmar June 2014– April 2018 - Customer facing technical advocate for packet core operations, customer business teams & revenue and roaming team -Closely working with cyber security team – application governance , updating kernels, patch , java and recommendation as per analysts. - Submission and tracking of Change Management tickets for implementation performing network configuration in sgsn, ggsn, dns, pcrf, mme, sgw, pgw as per change management process. - Customer requirement gathering to launch various products in network and maintain communication management till business analyst, product owner and project manager. - Create customer acceptance plans ATP by taking solution document and system test plan - Ensure proper Closeout of project and move-to-production process is adhered to. - Troubleshooting, operations and maintenance for packet core and Virtual EPC products like CMM, CMG 7750Gateway - Design authority data-fill implementations in the network in the maintenance windows - L3/L7 service awareness implementations for the business requirements for various promotions in network with specific QoS like Netflix, iflix, we chat, line and various gaming platforms and testing with various cross functional teams before product launch - Provide ongoing support to customers through MOPs preparation/execution, upgrades, expansions and new deployments. awareness configurations in network - Experience in Virtualization, routing and switching - Receive and resolve complex issues. Also manage escalations and provide root cause analysis - Routine health checkups, system backup on optical disks and centralized backup server of all nodes and carrying out required modification - Liaise with other teams (3rd-line support, R&D, hardware and third-party software support teams) to ensure the timely resolution of customer technical issues. - Mentor and assist team members within the Operations Support team - Knowledge of 5G networks. Solution Integration Engineer- Nokia Myanmar, Yangon, Myanmar Jan 2018– May 2018 -Commissioning and integration for Juniper firewalls and virtual AAA servers. -Support in preparation of HLD , LLD -Preparation of the acceptance- ATP document as per scope and solution sold to customer. -License ordering, capacity expansion support and lab implementations, features testing. -Ensuring hardware, software and firmware versions are identified for solution. - Mentoring Operations team when required for preparation of MOP and knowledge transfer during handover process. - Preparing test cases as per solution design and system test cases for customer Acceptance prior closing of project phase. - Preparing quality register and updating as per project progress. Packet core Engineer- Nokia India, India June 2012-June 2014 - Co-ordination with care / emergency packet core team for L2/L3 Support. - Health check and fault management of network elements such as SGSN, GGSN - Configuration & troubleshooting of packet core network element logs analysis etc -- Daily governance call with field team for the list of activities to be performed in the maintenance window. - Responsible for governance call with region team for problem management root cause analysis and workaround. -Kpi report validation with the help of OSS- NetAct like (PDP SR, Attached SR, Paging SR, Gx/Gy SR). -Participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.