Himani Gour

I have been a part of the service industry for over a decade , starting my career with G.E Capital, Kolkata in 2001. Where I handled customer queries over the phone. It gave me the perfect platform and necessary training in telephone etiquette. Also, it helped me understand the importance of quality in the service industry.

After a year I decided to move on to a bigger role and joined TATA-AIG Life Insurance Co.Ltd, Kolkata in 2002. Here I put into practice, all my learnings from my previous job, though a very challenging role as I was looking after the busiest branch across India with over 60-70 walk-in customers everyday plus telephonic queries as well. I enjoyed my work. I learnt how to multi-task and maintain quality. Within the next year I was rewarded for my performance and chosen for an international convention held in UK.

In 2008, I moved to the Head Office in Mumbai and here my career as a Software tester began. I conducted user acceptance testing, raised defects, prepared test cases and executed them and ensured timely completion of projects. My work was recognized by the user teams and on several occasions I was nominated and awarded for my good work.

On top of these competencies, I have excellent computer skills and can effectively communicate with people .I believe I can be an asset to your company.