Himadri Chakrabarti

HIMADRI CHAKRABARTI Email-Contact No.:- (m) Retail/Banking / Insurance/Healthcare /TPA Operations/Sales&Marketing/Corporate Relationship/ Engineering with an organization of repute. Career Abridgement → A goal oriented professional with 21 + years of rich experience in Key Accounts Management, Sales & Marketing, Business Development ,Health / General insurance , Healthcare ,Retail banking Operations with all administrative procedures ,Underwriting and Claims management as per TAT → Proficient in Devising and implementing policies/procedures for the all round development of the Health insurance , Healthcare ,Banks as well as reducing overall costs through various means with overall budget. → A keen planner & true believer in teamwork with expertise in establishing & managing sales & administrative operations with key focus on ensuring optimal utilization of resources. → Expertise in solving client queries, building healthy & long lasting business relationship with corporate. → Skilled in identifying & developing new institutional & industrial clients with complete retention. → Excellent communication, team building & interpersonal skills with the ability to work in a dynamic environment. Areas of Expertise Banking / Insurance/Retail / TPA Ops / Healthcare/Engineering  Handling complete operations for claim settlement as per TAT with day to day processing by medical opinion with doctors and supporting team and complete resolution of all queries both for Retail & Corporate clients. Look after the sales force for daily logging of Savings, Current a/cs , Fixed Deposits, Loan , various policies and priority banking/ insurance services with regular communication to Head Operations & Services at HO.  Devising and implementing policies/procedures for all round development as well as reducing overall costs to the bank/ insurance /healthcare through various means & ways.  Monitoring clients’ portfolio performance, conducting profitability analysis, rendering sustained advisory services for securing high ROI / more Premium collection with less claim & increasing retention levels rather profit.  Managing claims , maintaining Turn Around Time for claims settlement , Supporting underwriting for managing the clients portfolio and increase the business volume and maintaining the overall budget. Relationship Management  Building and maintaining healthy business relations with Brokers , Insurance Cos, Major Corporate & institutional clients, Hospitals - ensuring maximum customer satisfaction with lowest possible quoted premium of policy logging and issuance with service TAT maintained.  Mapping client’s requirements & providing best products to suit their requirements;generating business from existing accounts with developing new one and achieving profitability & sales growth.  Creating & Developing relationships with key decision-makers in target organizations for business development with regular growth in revenue generation as per target set for the financial year. Customer Service /Marketing/ Business Development with Strategy making  Overseeing the customer service with full satisfaction and analysis, sales & marketing there by achieving sales growth; making forecasts, preparing budgets & achieving area-wise value/volume targets in each quarter.TAT etc.  Identifying new streams for revenue growth & developing sales & marketing plans to build consumer preference along with employing a number of promotional activities with several new implemented process.  Conducting competitor analysis by keeping abreast of market trends & achieving market share metrics. Team Management & Training  Leading, managing & monitoring the performance of executives to ensure efficiency in business operations and meeting of revenue and collection of targets in each month.  Conducting meetings for setting up objectives & designing or streamlining processes to ensure smooth functioning of operations – ( mainly claims settlement within TAT ) with regular motivational training procedure for the Team. Now working in a Management consultancy firm in Pune and heading as Sales and Operational Head Worked with Vijay Sales at Pune as a Branch Manager , Retail Electronics division and looking out the entire store sales , administration , relationship with brands , inventory control , training for team , delivery in time , corporate management with retail sales and static growth for the branch in every month with overall control the cost of acquisition and generate maximum revenue since Dec, 2017. Worked with Best US & P Consultants Pvt Ltd , Kolkata as a Deputy General Manager and looking the Marketing and Operation portfolio in East since January , 2013 to Nov , 2017 with after sales service as well. Preparing the budget and cost analysis for the location in every quarter and coordinating with the Director for all round development and increasing the revenue with new implementation of method. Organisational Facets – Worked with Medi Assist India TPA Pvt. Ltd. ( June, 2012 - Nov,2012 ) as Zonal Head , East - looking the total Operation portfolio in East India through five Branches with 70 employees on board through our daily interaction, presentation and motivational promos and keeping our location NO 1 in pan India in terms of low cost figure with focus on more business development in Health portfolio both in Retail and Corporate with regular meeting with Brokers , Insurance Cos ,Corporate clients , Hospitals and sharing our experiences / knowledge to control the cost in every year by our analised health data ( demographic analysis ) for minimizing the claims ratio with retaining the existing clients by our error free , developed and scientific processes on claims settlement within Turn Around Time as directed and provision governed by all the Insurance Cos. Major Achievement - Allocation from Oriental Ins. Co Ltd at Kolkata , RO, IIM , Joka , Berger Paints etc. Major area of relationship – 450 hospitals in East,PSUs ,Brokers , Corporate and Private Insurance Cos. Worked with TTK Healthcare TPA Pvt. Ltd ,( July,2009 to June, 2012 ) as a Regional Head ,East - looking Business Development and total Operational Procedure for Kolkata & Bhubaneswar in East with a team of 30 people on board in Business development ,Customer care , Networking, Claims processing , Preauthorisation, Call centre, Enrolment, IT , Accounts , Audit ,Admin & Grievance department.Control cost of acquisition to a minimum amount with comparison to maximum revenue generation – keeping the location to NO - 1 position for the last three years in the company in terms of less cost area compared to maximum revenue generation in present market scenario with regular and timely allocated business mainly by four major PSUs. Major Achievement – UCO Bank Employee Policy and Retired Officer’s policy ( 10 crore net premium ) , Kolkata Major area of relationship – 350 hospitals in East,PSUs ,Brokers , Corporate and Private Insurance Cos. June ,2007 – Jan, 2009 Cholamandalam MS General Ins. Co. ltd Sr. Relationship Manager Profile:# Looking after the Agency vertical with a bunch of Team in East . # Recruitment , Training and Development of Team and motivating them for daily business collection # Starting from zero base and now total Agency force is 230 in this short time span. #Average productivity is 30.00 lakh per month # Lowest cost of acquisition ( below 10% ) month on month in East for the Vertical # Activisation ratio for the Agency force is more than 60% month on month with 50% productive # Major achievement - Tied up with UCO BANK , this year ( 2008 - 09 ) Nationally for personal line business. # Major key clients are PRAGATI , BALMER LAWRIE , BENGAL AMBUJA, GOODRICKE TEA,STONE INDIA , BRITANNIA , BATA etc. July, 2006 – June , 2007 Bajaj Allianz Life Ins.Co.Ltd Relationship Mgr Notable Accolades → Completed recruitment within a month and started with a Regular Premium of Rs. Twenty One Lakh and was recognised as a Best Starter in Kolkata → Achieved 33.11 lakhs of total premium in JFM contest , 2007 → Interfaced with corporate clients like WBSEB , Burdwan University, Burdwan Medical College , Burdwan Municipality , Saluja Automobiles etc → Successfully handling Burdwan Town , Kalna Sub DIVISION , Katwa Sub DIVISION , Partly Bankura Town , Memari Block , Arambagh Sub DIVISION and Bolpur Sub DIVISION. Feb, 2005 - July, 2006 Ing Vysya Life Insurance Co. Pvt. Ltd. Asst. Sales Manager Career Path Joined as Asst. Sales Manager, Promoted to Sales Manager → Instrumental in leading 26 advisors monitoring their daily sales report and motivating them to attain objectives. → Successfully Promoted 4 ADP Qualifiers ( Club Members ), 2 Consultants ( Team Leader and Club Members ) within a short period of time. → Efficiently recruited and imparted training to advisors for enhancing their skills. Displayed skills in enhancing service planning by coordinating with immediate Boss, CSD and Underwriter. Recruited eight people in first month , all they are coded after 100 hrs of IRDA training Merit of attaining top position in issuance vs. Logging of new proposals in 2005 – 2006 i.e. 100% in Kolkata Achieved 100% of my target in FP in JFM , 2005 - 2006 Major clients are Indian Airlines, Balmer Lawrie , Ruby Hospitals, Coal India, Calcutta Tram co. ,Geological Survey Of India etc. Sourced by self. → Managed Kolkata region including 24 – Parganas, Howrah and Hooghly District → → → → → July ,2002 – Feb, 2005 ABN AMRO BANK Team Manager → Lead a team of 16 Executives and 4 Telecallers imparted training and monitored their reports and accordingly suggested new and innovative ideas to enhance productivity. → Instrumental in developing business both in Corporate as well as Retail sectors. → Best in disbursement of PL and AL in East in my second month of service i.e. 1.20 crores → Target is achieved every month more than 100% what is still a record in Kolkata → Interfaced with All MNCs in Kolkata → Managed Kolkata region including 24 Parganas , Howrah and Hooghly District Nov, 1999 – June , 2002 → → → → → Standard Chartered Bank Team Leader Headed a team of Seven Executives , trained & directed them in a systematic way to achieve targets. Achieved individual target of 22 lakh in PL Disbursement, best in Pan India , Sept , 2000 Successfully achieved targets every month with cross sell as well Handled key clients like All Govts and MNCs in Kolkata Managed Kolkata region including Parganas and Hooghly District Previous Employments Mar 1996 – Dec , 1996 Southern Cooling Towers Pvt. Ltd. Sales & Service Engineer # Looking the complete erection procedure with our technicians in plant and complete the task Within stipulated time period as per contract from various organization. # Create and develop new relationship for installation as well as annual maintenance of cooling towers with few organizations like Zuari Agro ( Goa ), ONGC ( Uran ), GNFC ( Bharuch ) , IFFCO ( Kalol ), IOCL ( Baroda ) , IOCL ( Haldia ), WBSEB ( Santaldihi ) etc in this time span. # Arranging all administrative work for our technicians during erection of work at plant or factory site With regular coordination with plant manager and administrative head of the organization and Ensure the complete safety / security of our technicians as per industry and factory law. # Collection of payment after completion of work and arrange for AMC for more revenue generation For the concern and mapping the area for new business prospect with a quarterly budget. Academic Credentials 1999 Post Graduate Diploma in Business Management (Marketing) from All India Management and Technological Council, Calcutta. 1997 Graduate in Humanities from Calcutta University , WEST BENGAL 1994 Diploma in Mech.Engg from State Council for Engg and Technical Education, West Bengal, with 1st class 1988 & 1990 Secondary & Higher Secondary Examination from Govt. of West Bengal Board, secured 1st Div. Personal Vitae Date of Birth Address Passport no : 28th February, 1973 : Dhanori , PUNE – 411015 , MAHARASHTRA : Z- , valid upto 2025