Hilda Wangui Mugo

HILDA WANGUI MUGO CONTACT PROFESSIONAL SUMMARY Phone Number:- Highly experience in procurement and customer Email Address:- service duties with excellent background in Location: customer relationship. Proven record of good Nairobi PERSONAL DETAILS Gender: Female EDUCATION interaction and customer satisfaction skills resulting to exceptional customer service. At the same time, undoubted problem solving skills, COLLEGE excellent team work abilities and interpersonal Kenya Institute of Management- skills. KCSE (Kenya Certificate of Secondary WORK EXPERIENCE Education) KIRIWASCO (Kirinyaga Water and Kiandieri Secondary School- Sanitation Company) TRAININGS Customer Relationship Management SKILLS Oct 2016-Dec 2018 Billing Office Data Entry Clerk/Procurement Assistant Responsibilities • Sales and Customer Service • Time Management • Inventory Management • Team Collaboration • Offering administrative support • Attention to detail • Billing and Data entry in the system • Problem solving skills • Excellent decision making LANGUAGES Achievements • Attained the monthly billing targets • Maintained excellent customer relationship English (Reading, Written, Spoken-Fluent) REFERENCES Available on Request • Was acknowledged for my exemplary customer service skills. Cloth line Business Jan 2018-Present Managing and Sales Associate Responsibilities • Attending to Customers • Taking Inventory • Placing orders from Suppliers • Marketing our products Achievements • Got excellent customer feedback on multiple occasions • Was able to reach a wide range of clients through my marketing skills • Maintained excellent inventory records and good relationship with suppliers.