Hilda Diana Addo

CURRICULUM VITAE ADDO, HILDA DIANA. Accra, Ghana Mobile: (- Email:- PROFESSIONAL SUMMERY A highly organized and service-driven administrative professional with over 7 years of experience in office management, executive support, and client relations. Known for discretion, adaptability, and excellent interpersonal skills, I excel at maintaining operational structure, streamlining processes, and fostering effective communication across departments. Skilled in digital communication and remote coordination, with a proven ability to support teams and clients virtually. I thrive in fast-paced environments and am committed to delivering excellence and supporting organizational growth. Eager to contribute my diverse expertise to a forward-thinking company with purpose and vision. KEY COMPETENCE ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Remote team coordination and communication. High level of confidentiality, professionalism, and discretion. Strong written and verbal communication skills. Calendar, meeting, task scheduling across time zones, Social media end digital correspondence. Client support via email, phone, and live chat platforms. Office administration and records management. Proficient in Microsoft Office Suite(Word, Excel, PowerPoint, Outlook), Google Workspace, and Zoom. Familiar with digital tools such as CRM, Constant Contact,Shopify, Tally, and Quick Bill. WORK EXPERIENCE Virtual Assistant | Executive Support | Remote Administrative Professional. Marvel Creative Hub, Accra Ghana.– September 2023 - Present ●​ Managed end-to-end office operations, internal communications, and administrative workflows, ensuring smooth and efficient daily functions. ●​ Provided executive-level support including calendar management, meeting coordination, travel arrangements, and confidential communications. ●​ Oversaw inventory management, vendor coordination, and procurement while supporting invoicing and financial documentation. ●​ Streamlined front-office and service delivery systems, reducing client wait times by 50% and enhancing overall experience. ●​ Compose professional correspondence reports presentation materials to support leadership team functions ●​ Saint multichannel communication with clients in partners via email phone and live chat building Strong relationships. ●​ Organized executive meetings, appointments, and event logistics, ensuring thorough preparation and timely execution. ●​ Supported HR-related admin functions including onboarding, record management, and compliance with internal policies. CURRICULUM VITAE ●​ .Acted as a bridge between leadership and staff, promoting clear communication and accountability across departments. Client Service Officer & Office Manager Brand Innovation Ghana Limited. Kokomlemle, Accra Ghana-May 2018 – July, 2023. ●​ ●​ ●​ ●​ ●​ Managed front-office operations including filing, communication, and digital correspondence. Resolved client concerns with professionalism, achieving over 90% client satisfaction. Coordinated branded merchandise orders, inventory management, and logistics. Oversaw social media content planning, execution, and engagement tracking. Provided administrative support to senior management, including reporting and coordination of internal processes. Key Achievements: ●​ Resolved customer conflicts effectively, maintaining strong and lasting client relationships. ●​ Introduced and implemented e-cash systems and efficient courier/delivery services. ●​ Delivered successful branding projects for key clients such as Coca-Cola, Stanbic Bank, and Republic Bank. Brands Assistant (Marketing Department) SABMiller Plc - Accra Brewery Ltd / Voltic Ghana Ltd). Graphic Road, Accra Ghana February, 2014 – April, 2017 ●​ Supported brand development campaigns and product awareness initiatives. ●​ Coordinated with agencies and vendors to ensure alignment with brand guidelines and consistency. ●​ Assisted in organizing marketing events, creating content, and conducting market research. ●​ Monitored and managed digital content and social media presence for Voltic Natural Mineral Water. Key Achievement: Played a key role in the rebranding of multiple products, including Club Cola and the successful launch of Beta Malt. Personal & Administrative Assistant(National Service & Contract Staff) Lands Commission Cape Coast. Cape Coast, Ghana. (P.V.L.M.D & Valuation Department) - June 2011 – January 2014. ●​ Supported senior officers in handling confidential documents and administrative duties. ●​ Implemented an electronic document tracking system, reducing paper usage by 85% and improving file retrieval efficiency. ●​ Coordinated departmental meetings, prepared minutes, and maintained records. ●​ Participated in field inspections and contributed to drafting valuation reports and other official documentation Key Achievement: CURRICULUM VITAE Played a key role in the successful implementation of a Document Tracking System, which improved workflow and reduced reliance on manual records. EDUCATIONAL BACKGROUND & CERTIFICATION University of Cape Coast, Ghana ●​ Bachelor of Arts (BA English and Linguistics)- August, 2007 - May, 2011. Toase Secondary School, Kumasi Ghana. ●​ Senior Secondary School Certificate (SSCE)- September, 2001- June, 2004 CERTIFICATIONS & DIPLOMAS ●​ Certificate in Medical and Clinical Administration – Alison Online Learning, Ireland (2025) ●​ Certificate in Secretarial Studies & Office Administration – Alison Online Learning, Ireland , 2025. ●​ Diploma in Customer Service – Alison Online Learning, Ireland, 2024. ●​ Single Diploma in Human Resource Management – Institute of Commercial Management, UK(ICM UK) (February 2013) REFERENCE AVAILABLE UPON REQUEST