Hilda Azalekor

HILDA MCPURIXT CONTACTS Accra, Ghana As a highly skilled and results-driven professional, I possess exceptional managerial and organizational abilities, coupled with strong communication skills that enable effective collaboration with individuals from diverse backgrounds. I have a proven track record in people development, accounting, and administration, and I am confident in my ability to make a meaningful contribution to any organization. With extensive experience in team leadership, I have successfully delivered revenue and strategic initiatives while aligning workplace culture with organizational values. Drawing on over a decade of experience in think tank accounting, telecommunications customer service, and diligent team leadership in the hospitality industry, I am seeking a new role where hard work and dedication are highly valued, with the aim of enhancing productivity and profitability for the organization. -- Co - WORK Founder / EXPERIENCE Team Lead Foodmuse Kitchen (BOUTIQUE CATERING) 2020 - Current • EDUCATION • Bachelor’s Degree- Business Administration Ghana Institute of Management and Public Administration 2019 • HO TECHNICAL UNIVERSITY HND Accounting 2013 • • Mobile Money Inbound Support Officer - MTN Ghana - • • • • SKILLS • • • • • • • • • • Analytical Critical thinking Organisational skills Meticulous Team work Communication Meeting moderation Business development Revenue Analysis Tax preparations Established strong online presence from scratch, gaining 1300+ organic followers in 30 months. Exemplified excellent customer service, leadership, motivational, and people skills. Proficient in financial management and compliance with safety and hygiene regulations. Proactively sought feedback to improve menus and sourced new, costeffective suppliers. Consistently created monthly content to boost customer base and increase sales. • • Worked with email, chat, and phone customer support Provided excellent customer care by resolving complaints over the telephone (customer care help line 114) escalated suggestions and complaints to the appropriate team. Demonstrated commitment to customer satisfaction by following up with customers and going the extra mile to resolve their issues. Delivered genuine customer care to enhance optimum customer satisfaction and retention, while ensuring adherence to the MTN customer charter for best-in-class service.. I was awarded the best Customer Service Agent in December, 2018. CDD-GHANA (Ghana Centre for democratic Development) 2010 - 2017 • Administered petty cash, captured transactions in Accpac accounting software. • Assisted in preparing financial reports for donors. • Occasionally assisted at the fronted desk • Prepared contracts for researchers • Bank Reconciliations. • Filing • Assisted in releasing budgeted funds for research officers. • Supervised other Accounts Assistants • Travelled with Research Officers to disburse funds for fieldwork. Personal Assistant - Mokat Chemist Limited - • Maintained daily tasks list- Arranged meetings and made appointment with individuals on apriority basis. • Led, coordinated and managed the sales in the wholesale department. • Sending and responding to emails in relation to the list of drugs imported from supplies. • Responded to clients’ needs and provided the best customer relationship • Daily expansion of clients’ base. • Planned daily time table schedule of business, personal and weekend events • Worked in close partnership with the General Manager as the primary interface with the restof the Management Team and facilitated teamwork among Director within the organization. Administrative Assistant - Sam-Monney Limited • • Prepared statutory accounts. Calculated and checked to make sure payments, amounts and records are correct. Sorting out incoming and outgoing daily post and answering any queries. Managed petty cash transactions. Controlled credit and Following up on Accounts Receivables. Reconciled finance accounts and direct debits. Staff Attendance monitoring Managed correspondences to and fro the office of the Administrator. • • • • • • Accounts Assistant-Service Personnel – G S A ( G h a n a S t a n d a r d A u t h o r i t y ) - • • • • • • • • • • • Loan Management Cashiering petty cash Management Issuing payments to customers Calling over the previous deposit slips Preparation of SSNIT, P.A.Y.E and MET schedules for staff Assist clients with cash deposits Administrative duties Assist manager in applying new operational policies Bank reconciliation Preparation of monthly statistical report LANGUAGES • • • • • English Twi Ga Ewe