Hilary Emerie

Results-driven Customer Care Representative with over 5 years of experience in customer service, telemarketing, and appointment setting across diverse industries, including real estate and insurance. Skilled in managing high-volume inbound and outbound calls, resolving complex customer issues, and driving client satisfaction through empathy, clear communication, and proactive problem-solving. Proven track record of consistently exceeding performance targets, generating qualified leads, and strengthening client relationships. Adept at using digital tools such as Microsoft Office, Google Suite, and CRM systems to streamline workflows and ensure accuracy. Recognized for strong rapport-building, conflict resolution, and organizational skills that contribute to both customer loyalty and business growth.