Hilary Emerie

I am a dedicated and tech-driven professional with over 4 years of experience in customer support, sales enablement, and digital solutions, now specializing in front-end web development and WordPress support. My career began in customer service and telemarketing, where I mastered communication, problem-solving, and client relationship management. Over time, I transitioned into the tech field, gaining strong expertise in front-end technologies and WordPress development.

Technical Experience

• Skilled in building and managing WordPress websites, including plugin setup, hosting assistance, theme customization, and troubleshooting.

• Strong knowledge of HTML, CSS, JavaScript, and responsive design for user-friendly websites.

• Experienced in providing technical support to clients, ensuring smooth operations and quick resolution of issues.

• Ability to integrate sales-focused strategies into technical solutions, bridging the gap between customer success and technology.

Professional Skills

• WordPress & Front-End Development

• Plugin Integration & Hosting Support

• Sales & Lead Generation (B2B/B2C)

• Customer Support (phone, chat, email, multi-channel)

• CRM Tools: HubSpot, Gorgias

• Technical Troubleshooting & Website Management

• Microsoft Office & Google Workspace

What I Offer

I bring a unique blend of technical expertise and customer-focused skills, making me highly adaptable to both client-facing and technical roles. Whether it’s supporting customers, developing websites, or managing WordPress platforms, I ensure quality, efficiency, and a results-driven approach. I am eager to contribute to dynamic teams and help businesses grow through technology and exceptional support.