Hezen Estrera
Virtual Assistant | Customer Service PRO
- ยท-Bislig City, Philippines 8311
WORK EXPERIENCE
VXI Global Holdings
INC-
Subject Matter Expert (CSR)
Real Estate Company-
Data Entry Specialist/Lead Generator
Provided expert-level product knowledge support to Customer Service
Representatives, ensuring high-quality service and customer satisfaction.
Skillfully managed escalated calls, resolving complex issues efficiently and
maintaining positive customer relations.
Expertly extract and consolidate data from various platforms and websites
into streamlined spreadsheets.
Diligently identify and eliminate duplicate entries to maintain system
integrity.
Conduct thorough research to acquire accurate contact details for lead
generation.
Health and Wellness
Company-
Executive Virtual Assistant
HVAC Company
2022
Coordinator
E-commerce
Company-
Business Development Assistant
Expertly manage executive calendars, ensuring efficient time management
and prioritization.
Oversee website content and social media account management.
Conduct comprehensive research and perform administrative tasks to
support decision-making processes.
Promptly respond to social media inquiries and comments, maintaining
high levels of customer interaction and satisfaction.
Provided exceptional customer service, effectively managing calendar and
scheduling to optimize operations.
Generated and dispatched accurate invoices and estimates, ensuring timely
follow-up for maximized revenue.
Diligently qualified transactions in QuickBooks and performed
reconciliation.
Spearheaded B2B outreach initiatives to secure meetings with potential
clients.
Managed prompt and professional responses to prospect inquiries via
email.
Assisted in the development and optimization of workflows and Standard
Operating Procedures (SOPs).
EDUCATION
Andres Soriano
Colleges of Bislig
2016
Bachelor of Science in Computer Science
SKILLS
Excellent Phone, Chat and Email Support
Data Entry Specialization
Proficient in Microsoft Office, Google Suite and other tech tools
Administrative Support
