Hezekiah Ochuodho Ouma

HEZEKIAH OCHUODHO-|| - || Language: English & Kiswahili || DOB:4TH April.1994 CAREER PROFILE I am a proactive IT professional with a Bachelor’s degree in Business Information Technology, skilled in systems administration and managing on-premise and cloud applications. Experienced in Windows and Linux environments, providing systems and network administration, ERP support, database administration, user support, and project management. I am currently working as an Enterprise Systems & Cloud Engineer in an airline. CAREER OBJECTIVE. To apply and improve my professional and analytical skills within a competitive and diverse environment, making a positive impact and contribution through my experience in ICT, as challenging as it may be to Endeavor a significant standard of service to achieve the organization’s goals, mission and vision and Achieve results that go beyond expectation. ACADEMIC QUALIFICATION September 2012 – December 2016 Meru University of Science & Technology Bachelor of Business Information Technology January 2008 – November 2011 Manyatta High School Kenya Certificate of Secondary Education January 1998- November 2007 Ranen Junior Kenya Certificate of Primary Education ADDITIONAL TRAININGS & CERTIFICATIONS Certifications: • • • • • • • • • • Sophos Certified Administrator IBM Spectrum Protect Implementation & Administration Cisco CCNA CompTIA Linux + & Command Line Microsoft 365 Fundamentals, Office 365 & Collaboration ITIL Foundation: Introduction Cloud Security: Basics of Cloud Operations ITIL: Key Concepts of Service Management ITIL: General Management Practices Windows Active Directory Management Management Courses: Cybersecurity Trainings: • • • • • • • • • • Creating Cybersecurity Awareness General Data Protection Regulation Creating Strong Passwords Ransomware Mobile Data Security Common Threats • • • • • • LinkedIn Trainings: • Azure A1 Fundamentals • Learning MS 365 Copilot • Microsoft Azure administrator • Windows Server 2022 • CompTIA Network + Problem Solving Setting Goals for Success Enabling people to Perform. Influencing Others Building a great Team Communication Managing people Personal productivity Couching AREAS OF EXPERTISE • • • • • • Systems Administration Cloud Infrastructure Firewalls Business continuity planning Virtualization Service Desk management. • • • • • Database Administration Network Administration Training & Development Windows Servers Connectivity and security solutions • • • • • • IT Asset Management Project Management IT Support ERP Support Office 365 CRMs & Linux servers HEZEKIAH OCHUODHO-|| - || Language: English & Kiswahili || DOB:4TH April.1994 WORK EXPERIENCE PERIOD ORGANIZATION November 2023 to date Kenya Airways PLC Enterprise Systems & Cloud Administrator • Microsoft 365: Security, Exchange, MS Entra, user management, Teams, PowerApps, Power-Automate. • Microsoft Cloud: Comprehensive Azure management. • Windows Servers: Advanced AD management for 6000+ users, DHCP, NPS, GPO, AD Connect, WSUS, Certificate Authority, IIS. • Domain Admins: Manage 3000+ endpoints and 200+ servers with RMM tools. • Linux: Deploy and manage various distributions and applications. • SharePoint: Administration and application support. • Virtualization: VMware and Hyper-V management. February 2023 to November 2023 Enterprise Support Engineer. Echotel Kenya International Ltd • Customer Support: Managing support cases, troubleshooting, and resolving issues related to Fortinet SDWAN and Security, Sophos Security, WAN, LAN, Wireless LAN, Endpoint security protection, and general firewall managed service. • Solution Scoping and Presales Support: Participating in solution onboarding, training, POCs, and project deployments for various cloud and security solutions. • Project Implementation: Overseeing deployment, progress reporting, and ensuring adherence to project timelines. • Vendor Management: Reviewing service level agreements, generating reports, and planning service review meetings. • Reporting: Providing accurate and timely feedback, as well as contract service review reports to enterprise clients and the line manager. November 2021 to February 2023. Techno Brain BPO ITES Ltd IT Lead • Project and Customer Relationship Management: Oversee project implementations for both existing and new projects, and direct the development, implementation, and administration of all customer relationships. • Comprehensive Technology Management: Manage multiple areas of technology and systems, including call managers, firewalls, Windows servers, Linux servers, CRMs, network peripherals, cPanel, access control systems, and email servers. Establish incident management procedures and an escalation matrix to resolve IT issues. • IT Team Oversight and Development: Oversee hiring, staffing, training, performance appraisals, and discipline within the IT department. Prepare and manage operating and capital budgets. • KPI and Vendor Management: Oversee IT processes with KPIs, track performance, and generate weekly, monthly, and yearly reports. Manage relationships with external vendors and ensure services meet expectations. • Presale and Client Support: Act as a presale engineer by collaborating with the sales team on client visits, requirement gathering, and providing technical advisory. Conduct training and provide ongoing support to clients for deployed solutions. Oversee internal and external IT audits and ensure compliance with ISO processes. October 2020 to November 2021 Techno Brain BPO ITES Ltd Senior IT Executive • Managed cloud and on-premises backups, and monitored servers, routers, and switches. • Handled firewall administration (Sophos and FortiGate), including web policies, VPN, and email security. • Supported and managed Office 365 and C-panel, including domain management and email configurations. • Maintained virtual environments, CRM support, backup management, and adherence to ISO standards. • Project and Customer Relationship Management: Oversee project implementations for both existing and new projects, and direct the development, implementation, and administration of all customer relationships HEZEKIAH OCHUODHO-|| - || Language: English & Kiswahili || DOB:4TH April.1994 December 2017 to September 2020. Unga Holdings Ltd Systems Administrator • Administration and support of various IT systems including Microsoft Dynamics Navision ERP, and firewall management (Sophos and Cyberoam). • Management of virtual environments, cloud and on-premises backups, and remote support using tools like TeamViewer and VPN. • Handling of email systems, user account management, and departmental leadership ensuring ICT goals and strategies are identified and achieved. • Network and hardware monitoring, maintenance, and risk management including ICT risk identification and mitigation strategies. • Support for various IT issues such as Active Directory, DNS, DHCP, and file servers, ensuring workstation functionality and security. • Maintaining documentation for helpdesk reports, ICT budgets, and procurement processes, ensuring effective cost management . Other Roles: October 2017 to December 2017. Anqad Systems Limited IT Intern • Comprehensive IT Management and Support: Implementation and administration of networks, servers, business and security systems; managing help desk services, providing technical support and software sales assistance; and maintaining professional customer relationships. January 2017 to May 2017, Coseke Kenya Limited Data Entry Clerk • As a Data Entry Clerk at Coseke Kenya Limited, responsibilities included listing, validating, preparing, scanning, and filing documents for a digitization project at the Ministry of Lands. May 2016 to August 2016 Kenya Revenue Authority ICT Intern: • Comprehensive ICT System Support: Implementing ICT systems, ensuring effective functioning of office hardware and software, network administration, providing administrative support, troubleshooting hardware (laptops, desktops, printers), software installation and upgrades, antivirus maintenance, end-user support for software and network issues, backup and restoration procedures, setting up video conferencing and VDI systems, supporting online system activities, and participating in ICT fieldwork activities. Other Key Competencies: Results-Driven Professional, committed to quality with excellent interpersonal skills, problem-solving orientation, effective communication (oral and written), and strong leadership and teamwork abilities. Capable of working in multi-ethnic and multi-cultural environments, respecting diversity, and driving successful outcomes. REFEREES Mr. Tom Mboya Former Head of ICT Unga Holdings Ltd P.O. Box-, Nrb-- Naomi Syokau Former HR Coordinator Unga Holdings Ltd P.O. Box-, Nrb-- Mr.Jackson Kariuki. Group IT Manager Techno brain Group Ltd P.O. Box-, Nrb- -