Hey Gasal

HARRIET “HEY” R. GASAL 366-A Claro M. Recto Avenue Binondo Manila Mobile:-- PROFILE Dynamic, professional seeking business position in an office setting environment, allowing to use my skills gained from solid customer service experience, as a professional. Strong analytical skills and has working knowledge of computer and software applications and internet programs. Excellent communication skills, ability to multi-task in a fast paced demanding environment, ability to work independently and flexibility. Extremely motivated for career change goal and eager to contribute to a company's business support department. WORK EXPERIENCE May 2014 – June 2014 HOME BASED (REMOTESTAFF) Data Entry Updating database Entering of data to the system Checking the status of candidates that has not been recommended Calling out candidates for possible recommendation to clients Checking out emails and updates from the client July 31 2010 – July 13 2013SENIOR BACK OFFICE SPECIALIST (IBM DAKSH BUSINESS PROCESS SERVICES PHILS INC.) Senior Back Office specialist Answers email inquiries/telephone request Re assigning request to a specific department Provides accurate status of an escalated request Answers phone inquiries Reviewing escalation status for customers and re directs it to the supervisor assigned. July 21 2008 – May 20, 2010CUSTOMER SERVICE ASSOCIATE II (SUTHERLAND GLOBAL SERVICES) Online Payment Processor (Financial Account PayPal) Provide online verification over the phone Inform customers of payments status Logging in disputes online and walking them thru on the status of it Helping customers on navigating the website and informing them of new rules and updates stated. Feb. 18. 2006 – June 2008PROVIDER SERVICE ASSOCIATE II TELETECH CUSTOMER MANAGEMENT PHI Blueshield Health Insurance Account (Provider Service Associate II Financial Account ) Provide eligibility and benefits to health care providers. Quote health claim insurance information. Adjust and process claims. Identify the outstanding claims with providers through the reports from the clients. Document the details of the calls made to provider in the client’s software and send the claims back for review. . July 5, 2004 –April 15, 2005 CSR/ TSR CLIENTLOGIC - PHILIPPINES Technical Network Team MCI account Provide technical support and administrative information to MCI customers June 13, 2003– Dec 15, 2003CUSTOMER SERVICE ASSOCIATE AIG- PHILIPPINES Sept. 9, 1998-March 27, 199 TELEPHONE OPERATOR/RECEPTIONIST POWER PAGE- PHILIPPINES EDUCATION -LYCEUM OF THE PHILIPPINES Intramuros, Manila Bachelor of Science in Foreign Service Major in Diplomacy. April 16, 1999. -RAMON MAGSAYSAY HIGH SCHOOL Espana, Manila High School Diploma. PERSONAL INFORMATION/SKILLS Born on July 11, 1977. Proficient in Microsoft Office Programs (Word, Excel, PowerPoint, and Outlook). Excellent oral and written English interpersonal/social communication skills. Intermediate knowledge in Internet programs and Web language. I hereby certify that the following information are true and correct to the best of my knowledge. Ms. Harriet R. Gasal Applicant