Hershelle Henry
Castries, Saint Lucia-| +1 -
PROFESSIONAL SUMMARY
Organized and relationship-driven professional with extensive experience in operational
management and customer service. Proven ability to supervise teams, manage projects, and
create efficient workflows. Strong problem-solving skills and a track record of exceeding
performance goals. Committed to fostering a productive work environment through effective
communication and strategic planning.
SKILLS
● Problem Solving
● Strong Communication
● Sales & Customer Service
● Critical Thinking
● Event Planning
● Team Management
● Project Coordination
● Office Administration
● Data Entry & Record Keeping
● Inventory Management
● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
● Time Management & Prioritization
EXPERIENCE
Senior Workplace Operations Manager
HomeLight Caribbean – Reduit, Saint Lucia | July 2024 - March 2025
● Oversee daily office operations to ensure efficiency and productivity.
● Manage office supplies inventory and coordinate procurement processes.
● Develop and enforce office policies and procedures to maintain a systematic work
environment.
● Assist in planning and executing company-wide events and initiatives.
● Monitor and manage the office budget, including expense tracking and reporting.
Workplace Coordinator
HomeLight Caribbean – Reduit, Saint Lucia | June 2022 - July 2024
Ensure smooth daily office operations and administrative efficiency.
● Manage inventory of office supplies and coordinate procurement.
● Develop and implement office policies and procedures.
● Assist with office layout planning and logistical arrangements.
● Serve as the primary contact for staff and visitors, fostering a welcoming environment.
● Monitor and manage office budget, ensuring cost-effective practices.
● Coordinate company events and team-building activities.
● Provide administrative support to senior management as needed.
● Facilitate effective communication and collaboration within the team.
Luxury Vacation Specialist
Sandals/Beaches Resorts Unique Vacations Ltd – Choc Bay, Saint Lucia | June 2021 - May
2022
● Maintained revenue by managing detailed customer records and promoting additional
services.
● Designed customized vacation packages based on individual client preferences and
budgets.
● Ensured compliance with corporate policies to enhance safety and customer trust.
Customer Service Specialist
Itelbpo Smart Solutions – Vieux Fort, Saint Lucia | September 2020 - June 2021
● Addressed customer inquiries and resolved issues regarding orders and billing.
● Promoted sales through discussions of ongoing promotions and special offers. ●
Enhanced customer satisfaction through prompt and knowledgeable service.
Part-Time Receptionist
Sir Arthur Lewis Community College – Morne Fortune, Castries | June 2019 - August 2019
● Managed multi-line phone systems, directing calls to appropriate recipients.
● Organized digital and physical filing systems for efficient record management.
Part-Time Check-In Clerk
Cox & Company - Brittania Cruise Ship Turnaround – Choc Bay, Saint Lucia | June 2019 August 2019
● Registered and assigned rooms to guests, ensuring a welcoming experience.
● Maintained billing accuracy through consistent charge posting practices.
Lead Intake Interviewer
Saint Lucia Social Development Fund – John Compton Highway, Saint Lucia | June 2018 August 2018
● Conducted interviews and assessments to evaluate client needs and eligibility for
services.
● Collaborated with team members to create supportive and effective assistance plans.
EDUCATION
Lightsparc Training
Certified Associate in Project Management Programme | November 2023
Associate’s Degree in Business Administration
Sir Arthur Lewis Community College | Morne Fortune, Saint Lucia | June 2020
● President, Circle K International
● Social Media Consultant, Saint Lucia National Youth Council
Caribbean Examination Council General Certificate
St. Joseph's Convent Secondary School | Cedars Road, Saint Lucia | June 2018
● CSEC Grades: I in English A, Principles of Business, Theatre Arts, Information
Technology, Human & Social Biology
● Awarded Most Outstanding Volunteer, St. Joseph's Convent Key Club
American College Testing
ACT Score: 20 | December 2017
