Hershe Leizel N. Oira
OBJECTIVE: To secure a position in the organization that offers challenge and opportunity for
my career development and at the same time serve the organization to the best of my
capabilities. I would like to gain new skills while utilizing my current area of expertise of
procurement and employee satisfaction services within a positive team environment.
SKILLS AND SOFTWARE:
1. Customer Service – 9/10
● Softphone (RingCentral) – 3 mo.
● Podio – 3 mo.
● Slack – 3 mo.
2. Data Entry – 10/10
● Google Sheets – 2 yrs.
● Google Docs – 2 yrs.
● Google Forms – 2 yrs.
● Microsoft Excel – 8 yrs.
● Microsoft Word – 8 yrs.
● Microsoft Powerpoint – 8 yrs.
● Microsoft Outlook – 3 yrs. & 4 mo.
3. Email Customer Support – 10/10
● Zendesk – 2 yrs & 1 mo.
● HappyFox – 2 mo.
4. eCommerce
● Shopify – 2 yrs & 1 mo.
WORK EXPERIENCE:
Storm Media Limited
Hongkong
Customer Support Representative
May 2017 – Present
Provide email support to customers
Provide guidance to customers that are not informed on how to start
Escalate technical tickets to the appropriate technical support parties
Make quick accurate responses to members that issue common queries
Solve payment related problems of customers
Clarity Real Estate Solutions
New York
Virtual Assistant
February 2017 – May 2017
Managing large amounts of incoming calls and customer inquiries
Identifying and assessing home owners’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and
interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
txtmeQuick
Washington, DC
JR. Human Resource/Admin
January 2016 – September 2016
Data research needed by the management
Content research for the websites we are building
Enter data in our system
Job posting
Sending out incoming emails and responding to emails
Check email updates
Recruiting candidates for a specific position
Research and pulling out candidates for a specific post
Statsroom Editor
Germany
Data Entry/Encoder
October – March (Seasonal)
Input basketball game details and scores of each players
SPi Technologies Inc.
LP Information Technology Park, Jose Romero Sr. St., Bagacay, Dumaguete City
Data Technician/Data Entry
June 2011 – June 2013
XML tagging
Data encoding of car crash accidents based in different states in USA
Content Editor
July 2013 – March 2016
XML tagging
EDUCATIONAL ATTAINMENT:
Tertiary
:
Bachelor of Science in Business Administration
Major in Operations Management
Foundation University
-)
Secondary
:
Holy Cross High School
Noblefranca Street, Dumaguete City
-)
Elementary
:
Holy Cross High School
Noblefranca Street, Dumaguete City
-)
PERSONAL PROFILE:
Date of Birth
Place of Birth
Place of Residency
Age
Height
Weight
Civil Status
Sex
Citizenship
:
:
:
:
:
:
:
:
:
March 19, 1991
Dumaguete City
Canlas Subdivision, Colon Extension, Dumaguete City
27 yrs. old
158 cm
155 lbs.
Single
Female
Filipino
I hereby certify that all information written above is true and correct to the best of my
knowledge and beliefs.
