Heroshi April S. Blanela

HEROSHI APRIL BLANELA Address: 24 Topaz Street, Gusa, Cagayan de Oro City Phone: - Email:- OBJECTIVE Highly organized and meticulous individual with excellent time management skills and professionalism in presentation service to my client. EXPERIENCE Armour Title Company | Virtual Assistant [ January 2021 - January 2022 ] ● Real Estate curative pre-processor ○ Followed up title documents to the underwriters ○ Called county offices for records and taxes verification and confirmation ○ Called Law firms to verify judgements ○ Searched bankruptcy, patriotic, child support for the borrower ○ Called some lender to check if the client still has an outstanding mortgage or was already released ● Real Estate opening orders and binder ○ Received contracts and form 1003 to open a file to record on our CRM ○ Checked title documents if there was any revisions or additional information requested by our client ○ Prepared pre-closing disclosure Trxade | Customer Relation Manager • • • • Called members to checked if they have problem on their account Assisted the members with placing their orders and tracking the package Followed up with the pharmacy owners to send their updated licenses Checked and verified open cases such as declined payments and out-of-stock orders Good Karma Real Estate Investors | Virtual Assistant ● [ September 2018 - January 2019 ] Real Estate cold called and appointment setter ○ Follow a script-driven call flow and handle questions and objections ○ Input data into a Podio form We are Offshore | Virtual Assistant ● [ June 2018 - March 2022 ] [ May 2018 - September 2018 ] Real Estate cold called and appointment setter ○ Follow a script-driven call flow and handle questions and objections ○ Input data into on google sheet ○ Lead generating Kim Orthodontics | Virtual Assistant ● Healthcare Patient support ○ Took inbound and outbound calls from patients who wanted to schedule an appointment ○ Called patients to remind them on their scheduled appointments ○ Communicating other dental offices for records of the new patient Azpired BPO | Customer Service Representative (Finish Line) ● ● ● [ October 2008 - November 2011 ] Follow a script-driven call flow and handled question and objection Gauged seller motivation We are Offshore Agency | SEO ● [ February 2014 - December 2014 ] Assisted customers on their issues and help them with their request Handled an irate customer on their complaints Corresponded to customers questions regarding their membership on their insurance plans Outsource 2 Philippines | Telemarketer ● ● [ February 2016 - February 2017 ] Follow a script-driven call flow and handled question and objection Gauged seller motivation Wipro BPO | Customer Service Representative (Best Buy) ● ● ● [ March 2017 - November 2017 ] Resolved customers issue with regards to their online order Processed refunds and returns of the customers Assisted customer in tracking their orders and return packages Green Wire Outsourcing Inc. | Telemarketer ● ● [ December 2017 - May 2018 ] [ May 2006 - September 2011 ] Posted comments on forums, blogs and other social media page EDUCATION College/Vocational level Mindanao University of Science and Technology Bachelor in Public Administration SKILLS ● ● ● ● ● ● ● ● ● ● Healthcare patient support Email and chat communication Online research Leads sourcing Cold calling and appointment setting Property market analysis Social media administration Basic property management administration Telemarketing Customer Service [ 2013 - 2014 ] TOOLS 1 Poor MS Word / Google Docs MS Excel / Google Sheets MS PowerPoint / Google Slides Google Drive Canva Facebook Instagram Twitter LinkedIn Podio CRM 2 Fair 3 Good 4 Very Good 5 Advanced X X X X X X X X X X