Herold Marc

  Herold Marc Bachelor Of Business Administration   Contact   Address Santo Domingo,Dominican Republic, 11705 Phone - E-mail -  Skills   MS Office(Advanced Excel, Powerpoint, MS Word) Problemresolution CustomerService HTML & CSS   Languages   French, English, Spanish,Haitian Creole   Skilled team player with strong background in Technical Support & Customer Service and Sales environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.   WorkHistory     2016-12 - Current   Techincal &CustomerServiceRepresentative Alorica Dominicana SRL.,Santo Domingo, D.N Handle incoming calls and assisting customers who have issues with their Samsung smartphones, Tablets, Monitors and Laptops Make outbound calls survey to assure that customers were satisfied with the repair service of their products Contact customers to confirm that they received their exchange prodcuts   2016-06 - 2016-10 FreeLancer   Sales Representative ERC,Santo Domingo, D.N Cold called prospective customers. Entered, updated, and maintained daily activity and prospect information. Translation & Transcription www.smartling.com (translation & transcription: English – French, Haitian creole) www.pacteraedge.com (Translation and Transcription: English to Spanish, English to French) humantouchtranslations.com (Translation: English to Haitian Creole)   2011-11 - 2014-10   Customer Service Representative Equinox Teleservices, Santo Domingo, D.N Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer. Addressed customer concerns and complaints, resolving issues quickly and efficiently.   2009-09 - 2010-06   Supermarket Worker Juan Supermarket,Santo Domingo, D.N Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions. Organized store merchandise racks and displays to promote and maintain visually appealing environments.   2006-06 - 2007-07   Computer Repair Technician Seminaire st charles borromeo,Croix des Bouquets, Haiti Disassembled computers to perform diagnostics and check for repair needs. Researched and identified problems with computers and advised staff and clients on plans of action. Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff. Patched software and installed new versions to eliminate security problems and protect data.   Education     2008-01 - 2012-12   Bachelor of Science: Business Administration Universidad Nacional Evangelica(UNEV) - Santo Domingo, DominicanRepublic   2008-02 - 2008-07   No Degree: Computerized Accounting & Computer Repair Universidad Autonoma De Santo Domingo(UASD) - Santo Domingo, DomincanRepublic   2020-02 - 2020-08   Financial Modeling & Valuation Analyst: Finance Corporate Finance Institute(CFI) - Vancouver Canada ( Distance Learning)   Certifications     2020-07   TEF Canada   2020-08   Financial Modeling & Valuation Analyst(FMVA) Certified   2008-07   Computerized Accounting & Computer Repair .