Hernalyn Pancho Balili

Hernalyn P. Balili #2675 Sitio Mapalad B Llano, Caloocan City (--Personal Profile Objective Challenging work as a virtual assistant with a progressive company where I can utilize my office skills. Professional Expérience September 3, 2017 – Present – Team Captain – Globe Telecom (Quaerito Qualitas Inc.)    Office Communication Employee Relation: employee helpdesk, employee discipline, performance management, & others. Regular Meeting July 11, 2016 –September 2, 2017– Store Specialist – Globe Telecom (Quaerito Qualitas Inc.) Binondo Branch Universalist     Customer Service Representative Cashier Shop Specialist Quality & Operation Associate January 24, 2013 – April 19,2015 – Store Specialist – Globe Telecom (Quaerito Qualitas Inc. – People4people – Contractual) Mall Of Asia Branch Customer Service Representative: 1year and 2 months        Answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Cashier: April 1 – April 19, 2015.    Receive cash, cheque or credit/debit card payment, and balancing in the end of the day. Filing documents Making cashier's report June 1, 2012 to September 30, 2012 – Data Archiving Clerk- Citibank N.A. (John Clements Consultants Inc. – Staffbuilders Asia – Project Based Contract) Record Management Department   Responsible for digital archiving for bank records. Inventory and Culling    Data Imaging/Scanning Indexing and Uploading Document Deficiency and Physical Archiving July – December 16, 2011 – General Clerck – BPI / MS Insurance Corporation (Altaserv Inc., - Contractual Based) Policy Processing Department      Encoding batch renewals and initial policies (FRN, Force Issuance and Manpower). Updating the Daily Transaction of FRN (Motor Insurance). Responsible in coding and quotation for motor insurance. Perform manual quotation for motor insurance renewal policy. Performs other work functions assigned at all times. Rationalization of regular staff’s job functions. Turning over of simple encoding task to contractual, no issuance authority. All transaction created are checked by PPD officers / staff. July – September 2010 – PRATICUM TRAINEE, COMMISSION ON ELECTIONS    Handled incoming and outgoing correspondence of Personnel Department Updating leave and salary record Arranging of memorandum in legal office. Education Tertiary: University of Caloocan City, Gen. San Miguel Street Sangandaan, Caloocan City  Bachelor of Arts Major in Political Science Specialization in Law,- Secondary: Caloocan High School, 10th avenue Grace Park, Caloocan City  - Elementary: Rizal Elementary School, Rizal Batuan Bohol  1997 – 2003 Seminars Attended Team Captain Training  September 3, 2017 Labor and Industrial Relations Office, University of Caloocan City  February 18, 2011 PANGARAP AT TAGUMPAY-, Student Supreme Council, University of Caloocan City  February 2011 Green Vote Green Growth, UP Diliman (NCPAG)  February 3, 2010 The Fundamental of Research and Thesis Writing, University of Caloocan City  August 6, 2009 National Service Training Program, University of Caloocan City  April 3, 2008 Character References: Available upon request.