Hermie Andrada

 HERMINIA A. ANDRADA PROFESSIONAL PROFILE EXPERTISE CUSTOMER SERVICE (Handling Clients, Sales associates & employees) CONCEPTUALIZING TRAINING MODULES CONDUCTING TRAINING AND SEMINARS MARKETING BUSINESS & LEGAL LETTER WRITING EVENTS ORGANIZATION PROVIDING EXECUTIVE ASSISTANCE TO TOP EXECUTIVES EMPLOYMENT HISTORY UNIT HEAD AXA PHILIPPINES Makati City May 2017 to present BRANCH ADMIN OFFICER / Branch Service Asst. Head Senior Manager Level PHILIPPINE LIFE FINANCIAL ASSURANCE CORP. (Formerly AsianLife Financial Assurance Corp.), G/F I-Academy Plaza, #324 Sen.Gil Puyat Avenue, Makati City October 2003 – April 30, 2016 FUNCTIONS: Admin Head of all 30 Branch Service Assistants Head of Logistics Committee during company events Conducts personality development trainings and seminars customized for BSAs, other employees and sales associates Assists in organizing company events (Awards Night, Mktg/Strategic Planning Conf/ Branch Service Asst Conf / Operations Heads conferences, etc.) Initiates and supports various sales and marketing programs of the company Supports the Operations Heads and sales associates through direct coordination with the Branches Head of the Customer Service Center of PhilLife Head Office TRAINING & DEVELOPMENT OFFICER ASIANLIFE FINANCIAL ASSURANCE CORPORATION July 2001 to October 2003 FUNCTIONS: Conceptualized and authored several training manuals/modules needed for both sales associates and employees Traveled and conducted all the training courses needed by the sales associates who are based in different parts of the country. Conducted various training and seminars designed for the employees of the organization EXECUTIVE ASSISTANT TO THE PRESIDENT & CHAIRMAN OF THE BOARD GENERAL ELECTRIC CAPITAL PHILIPPINES 2291 Pasong Tamo Extension, Makati City, Phils. December 1998 to June 2001 EXECUTIVE ASSISTANT TO THE GENERAL MANAGER PIZZA HUT PHILIPPINES Araneta Center, Cubao, Quezon City, Phils. January 1988 to December 1998 ASSISTANT LIBRARIAN UNIVERSITY OF LIFE Meralco Avenue, Pasig City, Phils. July 1983 to December 1988 CAREER ENHANCEMENT PROGRAMS ATTENDED Handling Irate Customers Seminar-Nov 2010 PLIA Life Insurance Seminar-Sept 2007 PLIA-OLIS Life Insurance Seminar-March 2005 1st ATR-KIM ENG Group Business Orientation Seminar-July 2004 PLIA-OLIS Oriental Life Insurance Seminar-March 2003 Service Recovery: Responding When Things Go Wrong-April 2002 World Class Customer Service Seminar-September 2001 Telemarketing Workshop-May 2001 Supervisory Development Program-May 2000 Really Effective Business Writing-October 1999 Circle for Success-September 1999 A New Profile for Secretaries in the Coming Millennium-April 1999 EDUCATIONAL PROFILE Formal Education:Bachelor of Business Management AND Bachelor of Office Administration Polytechnic University of the Philippines 1991 – “Outstanding Student” Secondary:Perfecto High School *Consistent Honor Student *Awardee (2x) Competitions in English Elementary:Jose Corazon E.S. / San Pedro E.S. (Honor Student) CHARACTER BACKGROUND Address:Champaca Street, Lourdes Subdivision Barangay Mambugan, Antipolo City Telephone No.:- /- Place of Birth:Manila Religion:Jehovah’s Witness SSS No./TIN No.:- / - Height / Weight:5’3 / 121 lbs. Civil Status:Widow with two (2) daughters