Hermenegildo Tagalog Jr

 AREAS OF EXPERTISE Computer IT expert Sales management Cash handling Lead generation Identifying sales opportunities Telesales Extensive product knowledge Customer Service PERSONAL SKILLS Building relationships Smart appearance & presentable Highly motivated Social skill PERSONAL DETAILS Hermenegildo Tagalog Jr. JBN Village Brgy. Carangan Ozamiz City, Misamis Occ. M: - E: -DOB: 27/03/1984 Nationality: Filipino Hermenegildo Tagalog Jr. Virtual Assistant PERSONAL SUMMARY Virtual Assistant-executing multiple administrative tasks including invoicing, mailers, corporate letters, outreach marketing, data entry, updating data base and most of all market research. Work independently meeting quick turn-around times and deadlines. Proficient computer skills including uploading completed copy to website, invoice and collected accounts receivable. (utilizing Microsoft Word, Excel, Quickbooks, Power Point) WORK EXPERIENCE Lari Exchange – Abu Dhabi, United Arab Emirates TELLER / COUNTER STAFF November 11, 2016 – October 31, 2018 Manage and handle the cash / cheque transactions at the counter and ensure the delivery of quality service to customers while adhering to operational controls and avoiding cash excesses and shortages. Carry out smooth and error -free transactions within the branch, ensuring all Activities are completed within timescales and with a high degree of accuracy. Ensure all teller transactions and other routine processing is done as per laid down procedures and central bank guidelines and ensure due diligence is carried out with respect to money laundering and other regulatory requirements. Provide information and guidance to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction. Duties: Acceptance and physical tallying of cash. Extending superior customer service / attending to customer queries, complaints, amendments and cancellation as per procedures. Collecting proper and required documents from customers. Preparation of all types of remittance application including WU, IC, MoneyGram & Misc. products. Handling payment of Western Union and Instant Cash. KEY SKILLS AND COMPETENCIES • Excellent oral and written English communication skills • Excellent customer service skills • Numerical skills • Excellent interpersonal skills • Excellent Microsoft/Open Office skills • Can work under pressure and in a fast-paced environment ACADEMIC QUALIFICATIONS BS in Computer Science Graduate Major in Programming Misamis Institute of Technology 2002 – 2006 OTHER WORK EXPERIENCES Tracfone Wireless (Qualfon Philippines) – IT Park, Cebu City Philippines CALL CENTER AGENT March 2, 2015- May 11, 2016 (Sales & Technical Dept.) Assist prospective customers, assessing their request then selling them the company’s products and services that match their needs. Also responsible for maintaining ongoing relationships with customers to foster repeat business. Sus Recycling Technology Inc. – Guanyin, Taoyuan County, Taiwan MACHINE OPERATOR March 19, 2012 – September 22, 2014 The company that provides technical services to recover precious metal like Gold, Silver and Platinum with green recycling materials, precious metal waste and resource recycling various production processes in the electronics industry and other fields. Mlhuillier Money Transfer & Remittance – Cebu City, Philippines COUNTER STAFF April 22, 2009 – March 15, 2012 Manage and handle the cash / cheque transactions at the counter and ensure the delivery of quality service to customers while adhering to operational controls and avoiding cash excesses and shortages. Carry out smooth and error -free transactions within the branch, ensuring all activities are completed within timescales and with a high degree of accuracy. World of Fun Entertainment – SM Cebu City, Philippines SUPERVISOR January 03, 2008 – February 05, 2009 Responsible for assisting the Entertainment Manager in the overall entertainment of guests on a daily basis. Able to maintain high standards in all areas of service, quality and operations, while maximizing profitability and generating revenue. The Entertainment Supervisor should also have experience with various instruments as well as familiar with a variety of games equipment.