Hermann AOUDOU
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Customer Representative
Date of birth 15/11/1996
Nowadays the brand is the set of experiences that a customer accumulates by interacting with a
brand. The experience is great ?The brand is great ! Creatig magical experiences for customers: it's
my challenge!
Education
Licence en Gestion Logistique et Transport / Université de Ngaoundéré Cameroon
From December 2016 to November 2017
BTS en Commerce International / Ecole Supérieure de Gestion de Douala Cameroon
From September 2014 to June 2016
Bamyanga, Petit Avion Bar
Public Transport
Public Transport
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Languages
French
Fluent and native speaker
English
Conversational Level
Work experience
Assets
Customer Representative / Globalegorw Cameroon
Since May 2018
I currently work there and my mission is to help customers solve their Presale and
Tracking issues.
Owner / Wonderful Shop Cameroon
Since November 2017
It is a Facebook Store that I have created throughwhich I sell mobile phones, tablets and
laptops using dropshipping as business
model. I handle logistic, customer support and marketing by my own.
Assistant Logistic Manager / Djabbama Dounia Sarl Cameroon
From July 2017 to November 2017
It was an academic internship. My main task wasto handle customer/partner support
for everything looking at their inquiries
about logistic of their Canal+ products.
Skills
Digital Marketing
Active listening
A person's problem can only be solved
by listening to him to understand not
by listening to him to answer. For me,
this is the only skill of a customer
representative. Once the problem is
clearly identified, the solution will be
adequate and satisfactory.
Interests
Soccer I like this sport for the
collective spirit that implies. This is
proof that together great
achievements are possible and that
together, failures are surmountable.
Reading It's crazy the number of
ideas, things that can be found by
reading. It's the safest way to make
sure you progress and I like to
progress.
Wonderful Shop, of which I am the founder, is a shop that only works online. Prospecting,
acquisition and customer loyalty is done online. This allowed me to acquire, besides the
many training courses that I followed online, a concrete experience of digital marketing.
@drwiseman96
Copywritting
@drwiseman96
There are so many products and services that customers no longer buy a product, they
buy the story that revolves around the product: it's the power of copywriting. This lever
helps me a lot with Wonderful Shop.
Computer skills
Microsoft Office Suite
I master the triatement of text in Word ;
I understand and apply the basics of calculations with the Excel spreadsheet ;
I often use PowerPoint for making sermons and presentations that I do regularly.
Easy handling of new software
I easily understand the interface of computer programs and therefore I adapt very quickly.
