Herman Veitch

As a dynamic and versatile professional, I bring extensive experience in coaching, training, and facilitation, underpinned by a robust academic background in psychology and education. My career is dedicated to enhancing human potential and organisational effectiveness through strategic interventions and compassionate leadership.

My expertise spans critical areas such as Capacity Development, Process Maximisation, and Strategic Project Success. I excel at identifying problems and translating tacit knowledge into practical systems and processes, significantly improving understanding and operational efficiency. For instance, at Syracuse University, I developed comprehensive Knowledge Management course content, designed online student support systems, and standardised academic advising processes by capturing tacit knowledge through interviews and workshops. This work directly led to the development of over four online courses and a 15% reduction in student support response time.

My professional journey includes a significant tenure as CEO and Business & Leadership Coach at Quantum Flow Coaching, where I supervised all management, brand building, and marketing. I coached diverse business owners to scale their operations through customised system development and implementation, assisting middle managers in banking, health services, and retail to augment their performance. Under my leadership, Quantum Flow Coaching became the primary reference point for the coaching industry in Mangaung, South Africa, successfully mentoring business owners to achieve an average annual growth of 15-21%. I also designed a reliable administrative system that optimised coaches' tasks and grew the practice to three coaches with an 85% client retention rate.

Conflict Resolution and Morale Boosting are central to my approach. I am skilled in fostering healthy work environments, promoting a sense of value, and encouraging collaboration within teams. My experience as a High Ropes Teambuilding Facilitator at Syracuse University further honed my ability to lead team-building activities that foster cohesion, self-confidence, and creative thinking. I've facilitated over 50 successful team-building events with a client satisfaction rate exceeding 95%.

My commitment to education and development is evident in my role as a Knowledge Management Course Developer, Lecturer, and Student Success Architect at Syracuse University. I created content for five three-credit courses, lectured in online synchronous sessions, and contributed to curriculum redesign that improved student engagement. As a Lead Trainer, Mentor, and Assessor for The NeuroLeadership Institute, I trained over 50 new coaches, achieving an 85% retention rate and improved client outcomes. I am also the author and publisher of "Thinking about Thinking – An Introduction to Observing Your Thoughts" and "Getting Up Again, And Other Stories We Tell Ourselves About Being Strong," reflecting my deep understanding of psychological principles and their practical application.

With a Master's Degree in Psychology and numerous certifications, including Professional Certified Coach (PCC) from the International Coach Federation, I am equipped to drive growth, foster innovation, and optimise processes for sustainable success. My focus is always on creating impactful and user-friendly solutions that meet diverse needs.