Herman Pieterse

Herman Pieterse City of Johannesburg, Gauteng, South Africa-- linkedin.com/in/herman-pieterse-2b92b81b Summary My most recent experience is teaching English as a foreign language to people from various countries. I also have experience in Operations Management and Health and Safety Risk Management in schools. I provided training in Health and Safety Management where I facilitated workshops. I also have Call Center experience in customer service, quality management, basic workforce management, and staff management. I hold several formal certificates in operational risk management from IRCA Global in the field of Health and Safety Risk Management as well as certificates for Teaching English as a Foreign Language and Teaching Business English. (TEFL 5) Contact details:-(preferred) - Experience English Second Language Teacher Self Employed Aug 2021 - Present (6 months +) I teach English to students from many countries in Europe and Asia. English Second Language Teacher The Really Great Teacher Company Aug 2020 - Aug 2021 (1 year 1 month) Teaching English as a second language to international students. Senior Operations Associate and Health and Safety Officer for Network Nova Pioneer Jan 2019 - Jun 2020 (1 year 6 months) Responsibilities: * Operations management * Procurement * Facilities management * Events planning * Managing facilities team * Managing extramural suppliers. In addition, I was: * The formal Health and Safety Officer for the network of schools and have done the following, * Designed and implemented the health and safety program for the network. Herman Pieterse - page 1 * Developed the health and safety policy, procedures, and emergency management plan. * Report on health and safety incidents to Senior Management. * Trained the operations team on health and safety practices at their respective schools. * Conducted checks on levels of compliance with policies and procedures related to health and safety. * Reported to the MD on the state of health and safety compliance across the network of schools. * Provided support for operational and health and safety matters to the network. * Provided training on health and safety and operational matters to colleagues. * Investigated any serious incidents and report those to the MD and other bodies as mandated by law. **Most recently I was part of a task team to prepare a plan for COVID-19 school readiness. I conducted a formal risk assessment for the network of schools on COVID-19 and compiled a report on the assessment and risks and wrote all related processes and procedures to mitigate risks. In August 2019 I was asked to draft the following: * I drafted the Enterprise Risk Management Policy for the company, the policy is based on the COSO ERM system. * I drafted the risk assessment documentation on MS Excell. This includes the risk definitions, risk weightings, treatment options, residual risk weightings, ownership of risk options, etc. * I developed the Impact and Likelihood matrixes that all identified risks will be assessed against to ensure consistency of assessment. Operations Associate Nova Pioneer Nov 2017 - Jan 2019 (1 year 3 months) Operations Manager Jun 2016 - Jul 2017 (1 year 2 months) Responsibilities: * Ensuring that project briefs were complete * Documenting project scope * Managed deadlines * Sourced resources for projects * Logged new projects on the project management system (ASANA). * Assigned deadlines for project tasks * Managed project deliverables with project owners Administrator Purple Olive Promotions Feb 2015 - May 2016 (1 year 4 months) * Received specifications from clients related to corporate gift or promotional requirements and prepared quotes based on the requirements. * Sourced products and materials from suppliers at the best possible prices. * Prepared briefs for orders related to branding on products and effectively communicated them to suppliers. * Received and checked products from suppliers, and arranged for finished products to be collected at our premises or delivered to client premises. * Managed courier bookings where products had to be delivered directly from suppliers to clients. Herman Pieterse - page 2 * Liaised directly with Account Managers at suppliers to expedite orders that were urgent and on tight deadlines. * Completed all documentation related to placed orders and ensured that the system stayed up to date. * Maintained the debtors file to ensure that all outgoing invoices were up to date and correctly filed. * Received walk in visitors and ensured that they received the correct items as per orders placed. * Prepared delivery notes where products were delivered to clients directly by Purple Olive Promotions. * Managed the production process from end to end to ensure that products were delivered according to customer requirements. * Performed reconciliation of expenses ledger with tax invoices. * Tracked and captured courier shipments and performed monthly reconciliation of courier invoices. Risk and Compliance Manager Virgin Money Jun 2010 - Jun 2014 (4 years 1 month) I was responsible for risk and compliance management for Head Office. My duties included the following: * Drawing up risk framework. * Risk analysis. * Risk reporting. * Drawing up of compliance framework. * Compliance analysis to establish critical legislation that would have a direct impact on the business and needed to be complied with. * Conducted internal compliance checks. * Compliance reporting. * Drafted policies, obtained sign off and implemented policies in the business. Quality and Workforce Manager Virgin Money Apr 2007 - Jun 2010 (3 years 3 months) * Planned, implemented and maintained the quality system. * Compiled weekly and monthly quality reports on Contact Centre quality performance to Line Management. * Conducted internal quality system audits. * Audit reports to Senior Management and Line Management. * Constant review and development of quality processes and the quality system. * Conducted workforce and capacity planning and call volume forecasting. * Monitored compliance to schedule, call volumes and occupancy of consultants. * Monitored system reports on call duration and reported anomalies as required. Quality Specialist Absa Group Jun 2004 - Mar 2006 (1 year 10 months) • Assessed call quality of agents. * Compiled quality reports for Management. * Conducted quality feedback meetings with Team Leaders and Line Management. * Provided advice on coaching for agents to Team Leaders. Herman Pieterse - page 3 * Conducted additional corrective coaching to agents. Education i-to-i Diploma in TEFL, Education 2020 - 2021 LEVEL 5 300 HOUR ONLINE TEFL DIPLOMA. 180 hours of online Level 5 TEFL training. 60-hour online Level 5 Course in Teaching One-to-One & Online. 60-hour online Level 5 Course in Teaching Business English. UK Government-regulated Level 5 Diploma certification. The TEFL Academy - Leading EFL Teacher Trainer Provider Certificate, Teaching Business English 2020 - 2020 The TEFL Academy - Leading EFL Teacher Trainer Provider Qualifi Level 5 Certificate in Teaching English as a Foreign Language (TEFL), Teaching English as a Second or Foreign Language/ESL Language Instructor 2020 - 2020 IRCA Global Occupational Health and Safety Risk Management, Risk Management in Health and Safety and Integrated Management Systems 2011 - 2013 Risk management in the industrial and occupational field and incorporates occupational health and safety. Commonwealth Open University BA of Counseling, Social Sciences 2003 - 2006 The degree focused on psychology and counseling practice and techniques. With focus on trauma, family and individual counseling. Adelaar High School Matric, Acedemic 1983 - 1988 Played Rugby and took part in athletics. I attended social functions and focused on my studies. Licenses & Certifications RISKMAQ - IRCA Global Herman Pieterse - page 4 TEFL 5 - The TEFL Academy - Leading EFL Teacher Trainer Provider SIDZA148774 Teaching Business English - The TEFL Academy - Leading EFL Teacher Trainer Provider GA Level 5 Diploma in Teaching English as a Foreign Language - i-to-i TEFL 2021/GA/40071 Skills Risk Management • Quality Assurance • Contact Centers • Quality Management • Financial Risk • Change Management • Legal Compliance • Workforce Planning • Trend Forecasting • Workforce Management Herman Pieterse - page 5