Herma Orosa

HO HO Herma Pelias Orosa • OBJECTIVE EXPERIENCE • To succeed an environment of growth and excellence and earn a job, which provides me job satisfaction and self- development and help, I achieve personal as well as organizational goals. To achieve high career growth through a continuous learning process and keep myself dynamic, visionary and competitive with the changing scenario of the world. MARCH 2008 – FEBRUARY 2011 Sales Representative / Chat Support (B2B) •WINSOURCE SOLUTIONS MANDALUYONG PHILIPPINES 4000 Job Description: • Interact with client through telephone and email • Provide support to client with product and account needs. Resolve client inquiries and complaints and determine priority issues. • Ensure high levels of customer satisfaction through excellent sales • service • Build productive trust relationships with customers • Responsible for soliciting and facilitating electronic commerce between businesses. Markets products to other businesses that have demonstrated a need for the products or services. • ADDRESS 307 Barangay San Rafael San Pablo Laguna Philippines 4000 MAY 2011– FEBRUARY 2013 Sales Representative /Email Specialist • Datahold Philippines •Ortigas Philippines 4000 JOB DESCRIPTION: • • • • PHONE - EMAIL- • JUNE 2013– JUNE 2015• Sales Representative •The Rothschild• Makati Philippines 4000 JOB DESCRIPTION: • • WEBSITE www.hermaorosa.com Coordinates credit and loan portfolio administration support such as monitoring past dues, document exceptions, collateral value monitoring, and covenant compliance. Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction Provides guidance to customers based on their previous loans or refund. • Handling patients, referral sources, and administrative department inquires Communicating with insurance companies and/or prior authorization requests • • • • • • EDUCATION: BS PYSCHOLOGY BACHELOR’S DEGREE LAGUNASTATE POLYTECHNIC UNIVERSITY SAN PABLO CITY CAMPUS PHILIPPINES 4000 REFERENCES: JOY ESTRELLADO SUPERVISOR/SAY EASY- KATRINE N. CEBBALE TEAM LEADER/ROTHSCHILD- ROMMEL CARATAY TEAM LEADER /WINSOURCE- Entering patient information into a customer information system Ensuring customer satisfaction and assisting them with issues/concerns related to their health Serving as a backup when other employees are out due to absent staff members Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty Becoming educated in qualifications of multiple insurances to ensure clean order intake APRIL 2013 -FEBRUARY 2019 •ENGLISH TUTOR /EDITOR •SAY EASY •CHINA JOB DESCRPTION • Planning preparing and delivering lesson • Helping students to improve their listening , speaing , reading and writing • Mark and provide appropriate feedback on an oral and written work • Teaching IELTS including spoken English to the students · Making teaching plans for the IELTS Program, Managing the class; preparing the lessons to be delivered to the students · Preparing and setting tests, examination papers, and exercises · Marking and providing appropriate feedback to the students · Basic administration, such as keeping student registers and attendance records • Provide ESL (English as a Second Language) training to IELTS, TOEFL, OET test takers