Herlan Rodriguez

Bilingual Experienced Senior Customer Service Representative and Virtual Assistant with 7 years of experience in the Call Center/BPO industry specializing in customer relationship management, personal injuries, and tech support giving solutions to my clients in all the communication channels that this industry provides: Email, Chat, and Voice.

I am a highly effective and experienced Legal assistant with extensive knowledge

in personal injury. As a Virtual Legal Assistant, I accomplished assisting a high profile attorney in more than 50 successful cases, allowing me to be a case manager and maintain professional standards and ethical work habits to produce quality case content with excellent technical and organizational skills to excel under deadlines and workload pressures, managing highly confidential information with professionalism and integrity.

Lastly, I have worked as a community and content manager, customer service agent, tech support agent, legal assistant, back office, case manager, intake specialist, lead generator, content writer, administrative assistant, virtual assistant, and more.