HERIZO RANDRIAMBAHINY
AZ AZ
26 AI
54 54
AI West
Anosizato,
Antananarivo,
Analamanga
26 Ex.
AI Ex.
AI West
Anosizato,
Antananarivo,
Analamanga102
102Madagascar
Madagascar| |-
-|--
Professional Summary
Hardworking Statistician focused on completing work quickly to consistently exceed targets. Reliable team member
accustomed to taking on challenging tasks. Dedicated to business success.
Skills
Statistical analysis
Planning
Data graphing
Writing programs
Analytical thinking
Teamwork
Experience
Statistical Officer & Business Intelligence Developer
COMDATA – Antananarivo, Analamanga, Madagascar
Used Google Sheets, Excel and Google Data Studio (Looker Studio) to compile and calculate data and translate
results into useful charts, graphics and tables.
Finished tasks and job duties, adhering to deadlines to avoid delays.
Manage daily tasks and sought opportunities to go beyond requirements and support business targets.
Google Web Application Developer
FREELANCE
03/2020 to 01/2021
Build and send reporting using Excel, Access according to principal client KPIs
Monitoring call flow and regulate agents breaks so that there is always someone available to take calls.
Monitoring absenteeism and lateness
Customer Service Advisor
WEBHELP – Antananarivo, Analamanga, Madagascar
08/2022 to 08/2022
Used good organizational skills to manage workload.
Created Invoice Form web app to send email on submit.
Created Google sheets database for tracking purpose.
Call Center Flow Pilot
WEBHELP – Antananarivo, Analamanga, Madagascar
02/2021 to Current
05/2019 to 02/2020
Resolved Customer inquiries, complaints and issues providing insightful solutions.
Answered inbound calls to greet and assist customers with various needs and questions.
Issued refunds, merchandise exchanges and price adjustments in compliance with company policies.
Education
Bachelor of Science: Biological Anthropology and Evolution Oct 2017
University of Antananarivo – Antananarivo, Analamanga, Madagascar
High School Diploma:
LM Ampefiloha – Antananarivo, Analamanga, Madagascar
Languages
English, Fluent
French, Bilingual
