Herdalyn Bayeta

Herdalyn Bayeta--• www.linkedin.com/in/herdalyn-bayeta- Cagayan de Oro, Philippines, 9000 PROFESSIONAL SUMMARY ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ A professional with a combined 7 years of work experience in the Food, Manpower, and Retail industry. I have honed my skills in process optimization, team coordination, and strategic problem-solving. WORK EXPERIENCE ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Operations Officer - Retail Desmark Corporation • Cagayan de Oro, Philippines • • • • • • • Assisted customers with product inquiries and concerns. Did research and marketing analysis for after-sales. Created billing statements for after-sales claims, statements of accounts, and payments for institutional sales. Handled 150 branches all over the Philippines by providing support in the branch’s daily service operations. Maintained motorcycle supplier relations. Created data analysis and service monthly reporting. Provided support for customer concerns, warranty, and coupons. Human Resource Officer VV Security Agency • Cagayan de Oro, Philippines • • • • September 2021 - Present July 2020 - August 2021 Did initial interviews. Maintained employee relations. Managed employee benefits administration. Organized records and provided reports. Service Crew - Station Leader June 2015 - December 2019 Eco Workers Unlimited Corp - Jollibee • Cagayan de Oro, Philippines • • • • • • • • Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu. Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required. Communicate effectively with team members and management to train new employees. Handle customer concerns and complaints professionally and calmly to resolve problems according to restaurant policy. Assisted Managers in-store operations and daily sales reporting. Station Leader in Counter Area, handling store cash, checks, and deposits. Maintained inventory level of office supplies. Did administrative tasks such as data entry and record keeping. EDUCATION ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ BS in Business Administration majoring in Financial Management Southern Philippines College • Cagayan de Oro, Philippines June 2016 - March 2020 • Graduated. • Scholar for 4 years with maintaining grades. • Working student at the same time to financially support myself and my studies. • Secondary June 2009 - March 2013 Misamis Oriental General Comprehensive High School • Cagayan de Oro, Philippines Elementary Bonbon Elementary School • Cagayan de Oro, Philippines June 2003 - March 2009 SKILLS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ • • • • • • • • • 7 years experience in dealing with customers. Always have a can-do attitude. Fast learner in any new tools and tasks. Expert in time management and multitasking. Attention to detail and ability to handle pressure. Tech savvy and proficient in Microsoft Office, Google Workspace, and other management tools. Knowledgeable in ERP systems such as Netsuite. Expert in administrative and operations functions. Have strong organizational skills and an analytical mindset to drive results. PROFESSIONAL CREDENTIALS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ • Civil Service Professional LANGUAGE ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ • • • English Tagalog Bisaya VOLUNTEER WORK ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Community Service Volunteer Iskolar sa Dakbayan • Cagayan de Oro, Philippines • Jun 2016 - Mar 2020 Community Service Volunteer for 2 months every year in college. REFERENCES ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ • Julito C. Gamaya Jr. Account Associate-Wealthbank -