Hercules Villanueva Reyes
Bachelor of Arts in Mass Communication
Address:010 Villa Leyva II, Bgy. Sta. Cruz, Antipolo City
Contact No.:-
Email Address-Skype ID:kidlaw001
EDUCATIONAL BACKGROUND
College: New Era University
No. 9 Central Ave. Commonwealth, Quezon City
Bachelor of Arts in Mass Communication
AY-
Secondary:Holy Child School of Antipolo
103, St. Anthony, Brgy. Inarawan, Antipolo City.
SY-
RELATED EXPERIENCE
Eagle Broadcasting Corporation
Writer/Researcher for Convergence
February 2013 – September 2013
Wrote script for the program. Specializes in writing scripts for the segment Geek Speak 101, Gametime, and Tech Buzz, and App Arena.
Wrote updates for the latest trends in the world of technology, through research.
Reviewed games for consoles and PC as well as apps for both Android and iOS devices.
PSICOM Publishing
Contributing Writer for Otaku Asia Anime Magazine
June 2013-July 2013
Covered events such as anime/hobby conventions, and writes article about it.
Wrote a critical review for any manga.
Christian Media Corporation International
Content Writer for Vine Report
July 2015-September 2016
Wrote timely articles about technology, gaming, entertainment, science, and other trending news
Had a required article submission count of ten articles a day.
Freelance
Content Writer/General Virtual Assistant
June 2014-March 2018
Worked for people as a writer for articles, proposals, and company reports.
Assisted in client’s business, including training of new remote employees, managing a team, and keeping records of team and individual progress
A virtual assistant to foreign clients, helped in managing their daily tasks, schedules, answering concerns through email or chat, and general admin work.
Sitel Philippines
Escalations CSR/RightNow Technology Agent
April 2018-January 2019
Provided customer service for an airline in the United States by accepting phone calls and resolving customer concerns through available tools.
Took supervisory calls for escalated concerns from general sales agents.
Addressed customer concerns sent through email using Oracle RightNow Technology.
GiftCash, Inc.
Customer Service Manager
January 2019-June 2019
Provided customer support for the website across different platforms: live chat, email, and phone.
Handled the site social media page by answering customer queries and concerns sent via private message.
Trained new virtual assistants in the policies and workflow of the company.
Audits and manages the performance of other VAs for the company.
Handled the issue of eChecks to customers through the company checking account.
SKILLS
Certified C2 Proficiency in English.
Experienced in using GSuite
Customer service expert, experienced in handling supervisory calls
Expert in handling email tools such as Oracle RightNow Technology and Groove.
Chat support expert, experienced in using Tidio.
Experienced in Zendesk Support and Zendesk Chat
Able to multi task while maintaining quality of work.
REFERENCES
Available upon request
