Herbert B. Sublay

HERBERT B.SUBLAY OCTOBER 02, 1978 PHASE 1 BLOCK 65 LOT 14 TOURMALINE STREET DECA HOMES TALOMO DAVAO CITY 8000 PHILIPPINES Mobile: - Email:- OBJECTIVE Secure a responsible career opportunity to fully utilize my skills, while making a significant contribution to the success of the company. KEY SKILLS Computer Literate Technical Support (Expert) EDUCATION 1995 – 2000 Bachelor of Mechanical Engineer University of Mindanao 1991 = 1995 Holy Cross of Davao College 1983 - 1991 Ateneo de Davao University WORK HISTORY APARTMENT WOLF Apartment locator July 2021 – March 2023 Responsible for locating apartments for clients T3TECH SYSTEMS AND TECHNOLOGIES Project Supervisor February 2020 – October 2021 Responsible for managing field men on-site in installing CCTV and Fire Alarms VXI GLOBAL INTERNATIONAL Technical Support (Inbound) Comcast Account September 2016 – May 2017 Responsible for providing advanced high-speed technical support via inbound phone inquiries. Provides technical assistance to insure a positive customer experience. VSAT rate per call. CONVERGY’S PHILIPPINES SERVICE INCORPORATION Technical Support (Inbound) Time Warner Business Class Account August 2014 – August 2016 Maintained QA standard for staff, ensure calls were compliant with firm standards, escalated issues as needed, and maintained communication with the customers and management teams. TELEPERFORMANCE PHILIPPINES Technical Support (Inbound) Comcast Account February 2012 – June 2014 Maintain a vital role in the construction industry, where safety is a key Issue - that needs a lot of attention. Troubleshoots hardware and software issues and communicates with the helpdesk to resolve complex issues/problems. SUTHERLAND GLOBAL SERVICES Sales Agent (Inbound) ConnecTech Account Feb 2010– January 2012 Great communication skills in answering customer’s queries, faults and provisioning issues. Field incoming Help requests from customers who do not necessarily understand the complexity of the Internet/IPTV products and Services. ... TO be creative in managing the Technical complexity of the Internet/IPTV network issues. DAVAO FINEST ELECTRICAL SUPPLY Booking Salesman (Field) June 2005 – December 2009 Calculate & transmit weekly sales report to headquarters. Conduct monthly/ audit inventory of product. JECO DISTRIBUTORS COMPANY INCORPORATION Booking Salesman February 2001 – May 2005 Keep and display positive customer feedback on product listing then reply to each one of them immediately. Answer such questions enthusiastically, professionally, and accurately.  Maintained good quality service.