Heraa Farooq

 Highlights Computer software savvy, Friendly, People person, Problem solver, Critical thinker Work Experience 2017 to Present 2014 to 2016 2012 to 2014 Email Support Executive MIND BRIDGE– MENA CAMPAIGN Providing email and live chat support to different regions like Dubai, South Africa, UK, Sweden Technical Recruiter PEAKPOINT– BOSTON, MA(remote) Creating announcements for candidates from engineering background. Promoting candidates profiles in the market. Interviewing prospective candidates to assess qualifications and capabilities. Guiding candidates for the interview and the application process. Technical Support Representative MIND BRIDGE EPAY – UK CAMPAIGN Provide technical support to Epay customers in UK Answering incoming customer calls and provides assistance for registration, email creation, physical line signal testing, terminal set-up, plus email, browser, and terminal troubleshooting. 2011 to 2012 Computer Lab Incharge BRICK SCHOOL SYSTEM, LAHORE, PAKISTAN Taught Computers from grade 3 to grade 9 Looked after the computer lab and troubleshoot computer related problems 2008 to 2011 Mobile Core Network Engineer ERICSSON – LAHORE, PAKISTAN Customer Services Requests- Handled CSRs regarding Core network NEs for Ericsson’s customers in RMEA and Saudi Arabia. Social Work Education Lead Coordinator HEAL PAKISTAN – Lahore, Pakistan 2007 Volunteer Work Quaid e Azam Library – Lahore, Pakistan 2006 Event Organizer & Active Member White Ribbon – Lahore, Pakistan Softwares Microsoft Office, Wordpress, Adobe Photoshop, Plex, Zendesk, Bliss, Zopim Education 2008 BSEE- ELECTRICAL ENGINEERING UNIVERSITY OF CENTRAL PUNJAB – Lahore, Pakistan Event Organizer 2012 Organized Eid exhibition in P.C. for young women Entrepreneurs 2011 Organized an exhibition in Alharma Arts Council to portray painting and photographs of young and fresh graduates from several institutes like NCA, PU etc 2009 Organized Job Fair in University of Central Punjab more than 150 organizations were invited. Trainings & Workshops 2013 Sub Apnae's Youth Activists Workshop 2013 Disaster Management Training & Assuming Leadership Workshop 2007 Youth in Leadership, Developing young leader by NAB in LUMS