Henry Sunday Idagu

HENRY SUNDAY IDAGU NO.1 NATHAN ESTATE BUKURU LOW-COST, JOS SOUTH PLATEAU STATE. Nigeria--Date Of Birth: 8th March 1992 Marital Status: Married PROFESSIONAL EXPERIENCE SKILLS Salesforce and marketing professionals with high problem-solving skills, and experience in CRM Building and navigation. I am also an agricultural entrepreneur with over 2 years of experience in sales and CRM management, Google Workspace, and hands-on Marketing, Advertising, and Sales including farming operations. Proven track record of improving business processes, driving customer satisfaction, and leveraging technology to solve business challenges. A Certified Salesforce Administrator and AI specialist. PROFESSIONAL EXPERIENCE Moniepoint MFB, JOS BRANCH — BUSINESS RELATIONSHIP MANAGER (BRM) APRIL 2022 - PRESENT ● ● ● ● ● ● ● ● Proficient in CRM platform Navigation and use. Google Workspace (Docs, Sheets, Slides, Gmail, etc.) Prompt Engineering CRM Management Salesforce Administration Virtual Assistant Ai specialist ● ● ● ● ● ● ● ● Meta Ads Campaign Management Data Management and Analysis Customer Relationship Management Leadership Strategic Planning Project Management Communication Problem-solving Managed business owner data using Moniepoint’s CRM platform, ensuring accurate records and efficient data handling. ● Increased customer satisfaction by 20% through timely resolution of escalated complaints via the CRM system. ● Organized and led meetings using Google Workspace tools, improving team collaboration and project execution. ● TECHNICAL PROFICIENCY Led a cross-functional team to optimize business processes using ERP systems, ● ● ● ● ● ● ● Google Workspace Salesforce WordPress CRM Platforms Ai Meta Ad Manager Slack resulting in a 15% increase in operational efficiency. ● Collaborated with stakeholders to enhance business relationships and drive strategic technology initiatives. ● Responsible for bringing in new clients and users, signing them up, and potentially selling one of your products to them. ● Generation of leads on social media through research and cold calling. LANGUAGES ENGLISH AND HAUSA DKLOUD CONSULTING LTD, UNITED KINDOM SALESFORCE SYSTEM ADMINISTRATOR 2024 – Present Agricultural Entrepreneur | Crop and Livestock Farming 2019 – Present ● Built a pharmacy app to help automate the ● sales process and enable the business to cultivating crops such as maize, soybean, and Irish track the purchase history, medication potatoes. history, and family history of a customer. ● Own and manage over 3 hectares of farmland, ● Managed the different security levels in the ORG, from ORG access security down to field-level security. Reared livestock, including goats, rabbits, and chickens (layers), ensuring the health and productivity of animals through proper feeding, housing, and care. ● Developed suitable data models for businesses to make sure they meet their business needs and make room for future scalability. ● Applied agricultural best practices to maximize yield and maintain sustainable farming operations. ● Successfully integrated farming operations with technology to monitor crop and livestock health, manage resources, and improve efficiency. FREELANCE WEB DEVELOPER/WORDPRESS ● Built and managed an e-commerce website EDUCATION on WordPress, increasing online sales by ● 30% through targeted Meta Ads campaigns CERTIFIED on Facebook and Instagram. ● ● Monitored website performance, implemented SEO strategies, and made updates to enhance user experience, driving a 25% increase in site traffic. Developed and maintained strong customer relationships, resulting in repeat business and positive reviews. Bejafta Groups Fertilizer Blending Plant & Get Express International | Fertilizer Sales SALESFORCE SYSTEM ADMINISTRATOR: ● SALESFORCE Ai ASSOCIATE: CERTIFIED ● SALESFORCE Ai SPECIALIST: IN VIEW ● UNIVERSITY OF ABUJA, ABUJA — Bsc. MICROBIOLOGY ● NATIONAL TEACHER’S INSTITUTE (NTI), KADUNA — POST GRADUATE DIPLOMA IN EDUCATION (PGD) 2019 – Present ● ● ● Sold fertilizer to farmers, contributing to increased crop yields and agricultural productivity in the region through cold calling and social media messaging. Advised customers on the appropriate types and quantities of fertilizers based on their specific farming needs, helping them optimize their crop output. Built and maintained relationships with local farmers, leading to repeat sales and referrals. REFEREES PROF. BERNARD MATUR MALAU VICE CHANCELLOR PLATEAU STATE UNIVERSITY PHONE NO:- EMAIL:- Mr. JACOB G MALLO M.D BEJAFTA GROUP PHONE NO:- EMAIL:-