Henry Okonji

Henry Okonji IT Operations Specialist Tel:-email-, Manitoba Profile Results-oriented IT professional with a comprehensive skill set in project management, infrastructure, and IT operations. Demonstrated expertise in leading teams, implementing cutting-edge technologies, and driving cost-effective solutions. Adept at managing Linux and Windows Server Infrastructure, Azure, M365, VMWare, and AWS. Strong leadership capabilities with a proven track record in reducing operational costs, achieving significant cost savings, and successfully managing IT operations and consistently achieving over 99% availability of IT Services. Technical Skill Operating Systems: Windows Server (2003/2008/2012/2016/2019), Windows, Windows 7, 10 and 11, Linux (Centos, Red hat, Ubuntu), MacOS, Android. Cloud and Virtualization: Azure Infrastructure, Microsoft 365, AD Connect, AWS, VMware, Hyper-V, Nutanix IT Management: Project Management, ITIL, Information Technology Management, IT Operations and Security, Microsoft System Center Suite, Solar winds. Networking: Active Directory, DNS, DHCP, Windows Networking, PowerShell, Cisco Networking, Meraki. IT Security: Checkpoint, Microsoft Enterprise Mobility + Security, Windows Intune, Cisco Firewall, Cyber roam, SIEM ( Solar winds), Antivirus (Eset, Symantec, eScan), Microsoft Advance Threat Protection. Backup and Storage: Veeam backup and replication, Networker, Computer Associate, EMC Clariion, NetApp, Oracle ZFS , HP 3PAR StoreServ, HP StoreOnce Storage, Nutanix HCI. Collaboration Tools: Microsoft Exchange Server, Microsoft CRM, Microsoft SQL Server, SysAid Helpdesk, Managed Engine Helpdesk, Docuware Document Management. Communication: Unified Communications ( Teams, Zoom, Cisco WebEx) DevOps: AWS, Azure Work Experience IT Operations Specialist Broadstreet Properties limited, Winnipeg, ManitobaApril 2025 – Present Designed, implemented, and maintained enterprise IT infrastructure, including servers, storage solutions, network devices, and access control systems. Monitored system and network performance, proactively identified issues, and executed prompt resolutions to minimize downtime. Developed and enforced IT infrastructure policies and procedures to ensure compliance with industry best practices and regulatory standards. Administered and supported Microsoft Intune environments for both desktop and mobile devices, including endpoint management and security configurations. Created and maintained comprehensive technical documentation, including detailed internal guides and user-friendly manuals for end-users. Configured and managed security systems such as firewalls, intrusion detection/prevention systems (IDS/IPS), and access control solutions. Oversaw regular system and data backup operations; performed and verified restoration processes to ensure data integrity and business continuity. Installed and configured hardware and software systems, including operating systems, enterprise applications, and productivity tools. Managed relationships with vendors and coordinated service delivery and repairs to meet defined service level agreements (SLAs). Provided advanced technical support and escalation-level assistance for end-user IT issues, ensuring timely and effective problem resolution. Automated system administration tasks using PowerShell, Group Policy, Microsoft Intune, and other scripting or automation tools. Researched and evaluated emerging technologies to identify solutions that enhance operational efficiency and support business goals. IT Project Coordinator Oxygen Technical service limited, Winnipeg, ManitobaJanuary 2024 – Present Manage and lead IT projects, including planning, scheduling, monitoring, and reporting on project progress. Collaborate with the Solution Architect in solution design, deployment and integration. Work with Sales, vCIOs and Technology Advisors to develop scope of work (SOW) and Bill of Materials (BOM) Supervise project team members and provide guidance and support as needed. Assist the Project Manager and Project Analysts in coordinating and managing projects. Ensure projects are on track by tracking project schedules, Budget Compliance, Scheduling efficiency, milestones, and deliverables. Collaborate with team members to monitor progress, address challenges, and maintain project documentation. Contribute to the coordination and execution of project-related tasks and activities.. Communicate effectively with stakeholders to ensure project objectives are met. Collaborate with the project team to ensure presentation materials effectively communicate project objectives and progress. Work closely with the Project Manager and Project Analysts to support project planning, execution, and monitoring. Organize weekly metric meetings with the Project Analysts, reviewing billable and project performance. Gathering project requirements and developing scope of work documents Provide administrative support to the Solutions Architect, including scheduling meetings and preparing documentation. Review, manage and approve change request for every project. Ensure Pre Mortems and Post Mortems are being scheduled and completed. Utilize expertise in IT project management to drive successful project outcomes. Complete technical project work as required. Coordination the onboarding and off boarding clients managed services. Head IT Operations Premium Pension LimitedJanuary 2019 – January 2024 Strategized with leadership to stay ahead of changing customer needs. Ensured security of digital products offering the overall IT ecosystem using Checkpoint, Microsoft Enterprise Mobility + Security, Windows Intune. Implemented IT helpdesk systems and tools, resulting in an 80% improvement in IT support response time. Deployed, Managed and administer Microsoft 365, Azure AD Connect, Azure infrastructure, AWS Project Manage the deployment of various IT projects ensuring they are deployed on time and within budget. Deployed and Managed Microsoft Windows Servers (2008, 2012, 2016 and 2019) , Linux operating system . using PowerShell and Shell scripting. Coordinate all the Change Management Processes in the department. Automate various departmental processes using Enterprise Document Management Software. Managed the virtualization Infrastructure (VMware, Hyper-V, Nutanix). Developed and Supported Various Business Applications: Microsoft CRM, Microsoft SQL Server Core Business Applications. Developed and implemented detailed Disaster Recovery plans and coordinated disaster recovery test every quarter. Monitored and supported all Network Connectivity (LAN and WAN) and Data Center Infrastructure using Solar winds. Deployed security patches on IT Assets. Served as 2nd and 3rd level escalation point for IT Service-related issues. Provided technical expertise in developing and implementing efficient processes for managing vendors. Configured and Managed HP 3PAR StoreServ and StoreOnce Storage Head, Infrastructure, Network and Service DeskMarch 2012 – December 2018 ASO Savings and Loans Plc Deploy IT infrastructure that supported the Core Business application to deliver digital Services. Provided technical support for applications and systems to ensure optimal performance, reliability and stability. Monitored server performance and resource utilization to identify potential issues or optimization opportunities. Managed and Supported Windows Server and Linux Server in an enterprise environment using PowerShell and scripting. Collaborated with peers to implement daily operations and special projects. Installed and performed upgrades and patches to operating systems and other application software. Performed installation, administration and Management of Active Directory Domain Services. Configured, administered, and maintained multiple Microsoft Exchange Server and MS SQL environments. Deployed virtualization technologies such as VMware ESXi or Hyper-V clusters. Configured, maintained, and monitored network devices such as routers, switches, firewalls, and wireless access points. Installed and configured anti-virus software on servers and workstations. Maintained and managed network connectivity to all branches. Conducted vulnerability scans on a regular basis to detect any weaknesses in the system security posture. Set up virtual private networks to securely connect remote users to the corporate intranet. Coordinated and performed infrastructure disaster recovery tests to facilitate architecture and data recoverability. Provided technical expertise for the implementation, configuration and maintenance of backup systems. Configured and Managed EMC Clariion and Oracle ZFS Storage. Implemented changes as per ITIL change management best practices Acting Head IT Leadway Assurance LimitedJune 2011 – March 2012 Supervised and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff. Designed disaster recovery plans for critical applications in case of outages. Assessed vendor proposals for products or services related to IT needs. Facilitated communication between teams during the implementation process. Developed and maintained IT infrastructure, including servers, networks, and storage systems. Trained staff on the use of new technologies and procedures. Head, Hardware Unit Leadway Assurance LimitedJune 2005 – June 2011 Managed user accounts, permissions and access rights in Active Directory. Diagnosed system problems and identified appropriate solutions. Deployed new PCs, laptops for users with OS installation and configuration of required applications and software. Assisted in the design, implementation and management of LANs, WANs and Wi-Fi networks. Performed data backups on a regular basis to ensure data availability in case of any disaster recovery situation. Resolved incidents related to hardware, software applications or network connectivity issues. Assisted in developing new processes and procedures for managing the day-to-day operations of the data center environment. Performed routine maintenance on servers, storage (NetApp) systems, and network equipment to ensure optimal functioning of all components. Coordinated activities between internal staff members and external vendors to ensure timely delivery of products or services. Education and TrainingYear Master Of Business Administration2022 UNICAF University Zambia, Zambia Post Graduate Diploma In Computer Science2006 Lagos State University, Lagos Higher National Diploma In Chemical Engineering2003 Institute Of Management And Technology, Enugu Certifications Project Management Professional (PMP) Information Technology Infrastructure Library (ITIL) Microsoft Certified System Administrator (MCSA) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA)