Henry Obijuru

OBIJURU HENRY CHIDIOGO Customer Support Specialist LinkedIn: https://www.linkedin.com/in/henry-obijuru SUMMARY Dedicated and results-driven Customer Support Specialist with a proven track record of delivering exceptional assistance. Proficient in resolving complex customer inquiries, leveraging CRM tools to streamline issue resolution and enhance customer experiences. Utilizing technical expertise and interpersonal skills to provide timely, personalized support. Excited to bring expertise to a dynamic team, driving customer satisfaction and loyalty through efficient CRM utilization and empathetic issue resolution. SKILLS & COMPETENCE         Problem Solving Customer Support and CRM tools Expert Teamwork and Collaboration Presentation and Detailing Time management and organization Data Collection and Record management Cultural Sensitivity Interpersonal communication EDUCATIONAL QUALIFICATION Bachelor of Science Biochemistry Imo State University Owerri, Nigeria CERTIFICATIONS Technical Support- Digital Witch Support Customer Relationship Management- Exford Global Microsoft Office Power Usage- Aptech College - PROFESSIONAL EXPERIENCE Customer Service Provider at Mercy-Boy Enterprise Yenagoa.     Provided in-depth knowledge of products, ensuring customers make informed purchasing decisions. Resolved customer complaints and concerns in a timely and professional manner, resulting in a 95% first-call resolution rate. Identified opportunities to upsell and cross-sell products, contributing to a 20% increase in average transaction value. Achieved an average Customer Satisfaction (CSAT) score of 92%, exceeding industry benchmarks. Customer Service Representative at Glorisco Entreprise Owerri  May 2023- Dec 2024 - Conducted in-store product demonstrations, showcasing features and benefits.     Offered tailored support to customers, addressing their unique needs and concerns. Built strong relationships with customers, resulting in a 30% increase in repeat business and a 25% increase in customer referrals. Provided expert technical assistance, resolving complex product issues. Maintained a positive NPS score of 40, indicating a high level of customer loyalty. REFERENCES References available upon request