- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 35 years old
- Location:
- Zamboanga City, Zamboanga Del Sur, Philippines
- Experience:
- 6 years
Henry Lugtu
Moonwalk Paranaque City 1709
Mobile: -
Tel: --
Career Objective:
To be part of a company that indulges professional growth which provides a
challenging and rewarding career while allowing me to utilize my knowledge and
skills.
Strengths:
● Proven initiative and ability to work with minimal supervision
● Good team player and multitasking capabilities
● Fast- learner and dedicated to delivering team success
Additional Skills:
● Outbound and Inbound Calls
● Chat Support
● Salesforce Management
● Remote Desktop
● Appointment Setting
Working experience:
Sykes Asia inc.
August 2016, to February 2022
Tier 2 Technical Support Google Hardware US, CA, UK IN)
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Responsible for providing advanced technical troubleshooting
Responsible for sending refund and replacement
Taking supervisor calls
Mentoring new agents
Harte-Hanks:
Barnes & Noble Bookstore from November 12, 2012 to December 9, 2013
Tier 1 Technical Support Representative (Billing and Technical US, UK, AU)
● Providing the first line of technical support
● Processing billing and refund
Educational attainment:
Primary: Bakud Elementary School Jolo-Sulu-
Secondary: Jolo National Highschool Jolo-Sulu-
Tertiary: Sulu State College Jolo Sulu-Hotel and Restaurant Management (Undergraduate)
