Henry Ihejirikah

IHEJIRIKAH, HENRY IKECHI c/o Shop 3, Tokyu Grand Hotel- &- Port Harcourt, Rivers state,- Customer Service | Public Relations | Management I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As graduate with over 5years of experience in customer care, digital advertising and management. I’m eager to learn and be and improve my communication and IT skills gained through previous experiences. I am excellent working with others to achieve a certain objective on time. I am a creative, adaptable and bright individual with an eye for detail and design. Areas of Expertise Customer Services Industry Networking Strategic Planning &Analysis Optimizing Customer Experiences Change Management Competitive Intelligence Continuous Improvement Cross-Functional Leadership Conflict Resolution Project Management Communications Skills Performance Management Professional Experience westernbricklay nigeria, Stadium road, port harcourt rivers state2017 Social Media/Content Executive Managing all social media channels such as Facebook, Twitter, Instagram and Google+ and promoting content through social media. Developing social media strategy and set goals to increase brandawareness and increase engagements. Management and facilitating social media communities by responding to social media posts and developing discussions and follow-ups. Analyzing key performance indicators to determine conent effectiveness. Achievements: 1. Created awareness on the westernbricklay brand on social media and this turned over to surge in sales of building materials and consultation on other civil projects. 2. Social media accounted for 76% of our new clients ZOWASEL, Off Allen Avenue, Lagos state2015 Content Executive – Intern Created, updated and adapted content for all Zowasel media channels that influence and inform including website, online editorial, social media and e-marketing. Maintained excellent customer relations. Maintained development of media strategies to enhance the organisation and brand proposition. Exclusively wrote and edited e-newsletters, news articles and features from identifying opportunities. Achievements: 1. Signed up various estores such as konga, Bellevistaworld, Brandnubians, Briefessentials, Bubblesonlinemart, Bugaonline, Autobox, Afriqbuy, Ajebomarket, Delph metals etc 2. Daily newsletters and articles translated to traffic in number of people who used the best buy service. GLOBACOM NIGERIA, Murtala Mohammed Way, Kano state2012 – 2013 Gloworld Executive Cautiously built rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.Daily resolution of customer data and issues using various systems and applications. Communicated effectively with teams in the program to ensure high quality and timely expedition of customer requests. Encouraged ideas on ways to resolve problems to better serve the customer and improve productivity. Ensured that customers understand product information, and additional information as needed. Achievements: 1. Increased sales of data and gadgets and surpassed my weekly targets. 2. Was awarded the most improved personnel for diligence and productivity. SPANCO BPO, Ibadan, Oyo State2009 – 2012 Customer Care Representative Vigorously maintained an updated database in sales, including all activities, partners, and opportunities with their current status. Provided excellent customer service and resolution of customers’ inquiries, issues using various systems and applications. Built market position by developing, defining, negotiating, and closing business relationships. Participated in activities designed to improve customer satisfaction and business performance. Recognised, contacted and built relationships with prospective customers through a combination of telephone and in-person calls, networking and referrals to obtain appointments. Maintained open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride and quality workmanship. Achievements: 1. Was a star agent while at the call center in Abuja. 2. Was a member of the best call center team a across Nigeria 3. I was part of the training team in my team. Professional Experience Continued… THIRD WORLD HOTEL, Jos, Plateau State2004 – 2009 Assistant Manager In charge of marketing the hotel services to customers and also attending to customer queries. Collectively built a large, loyal customer base through personal attention, quality service and constant flow. BAUCHI STATE MINISTRY OF YOUTH & SPORTS, Abubakar Umar Secretariat, Bauchi State2003 – 2004 Deputy Admin Officer Facilitated and scheduled junior workers and ensured their needs and expectations met and managed. In charge of the day-to-day running of the office of the Director of Finance overseeing all quota for the day is met. Education & Training Master of Science, International Relations and Strategic Studies University of Jos| Jos, Plateau State | 2016 Bachelor of Sciences, Political Science Babcock University | Ilisan-Remo, Ogun State | 2003 Diploma in Law, OND University of Jos | Jos, Plateau State | 1998 Trainings Women Trafficking & Child Labour Eradication Foundation, NYSC Bauchi State, 2004 Jos Business School, Business Development Workshop, AIESEC Jos, 2007 Directorate of Student Affairs, University of Jos, Developing Leaders Seminar, AIESEC Jos, 2008 Free Digital Marketing Masterclass, Streettoolz, Digital Shed, 2015 Referees Mr. Sam Waklek Nigeria Deposit Insurance Corporation Assistant Manager (Litigation)- Mr. Jerry Oche Streettoolz Nigeria Chief Executive Officer- Mr. Steve Obasohan Airtel Nigeria, Ison BPO International Assistant General Manager, Human Resources-